Website
  1. Agreement to Access
    In accessing to and/or using this Website the Customer hereby agrees to abide by the following terms and conditions. If the Customer does not wish to be bound by these terms and conditions, the Customer may not access or use this Website. The Customer’s use or access of this Website constitutes the Customer’s agreement to these terms and conditions.


  2. Definitions & Interpretations
    ”Content” means the text, information, images, photographs, software, products, graphics, logos, illustrations, descriptions, data, services and all other material provided on this Website, as well as the selection, assembly and arrangement thereof.

    "Law" means and includes the Communications and Multimedia Act, 1998, its regulations and any other laws, Regulations, Statutes, Acts or By-laws currently in force in Malaysia from time to time.

    "Customer" means the party who has agreed to subscribe to or utilise the Services stated herein.

    "Services" means any functions, features, communication facilities or facilities made available by TIME from time to time subscribed or to be subscribed by the Customer in connection with the Services.

    "TIME" means TIME dotCom Bhd. (formerly known as "TIME Telecommunications Holdings Bhd.") (Company No. 413292-P), a company incorporated in Malaysia under the Companies Act, 1965 having its registered address at No.14, Jalan Majistret U1/26 Hicom Glenmarie Industrial Park 40150 Shah Alam Selangor Darul Ehsan and/or its subsidiaries licensed to provide the Services.

    Unless the context otherwise requires, words denoting the singular number shall include the plural and vice versa and words denoting natural person shall include corporations and partnerships.

    Words denoting the masculine gender shall include the feminine and neuter genders and vice versa.



  3. Modifications of Terms and Conditions
    TIME reserves the right to amend, modify or vary at any time without any prior notice to the Customer, the terms and conditions herein contained and/or the Specific Terms and Conditions and the Customer shall be bound to observe and comply with any such variation, addition or amendment. Notice of such changes may be given to the Customer and/or up-dated in this Website but the changes shall take effect from the date the changes were made. The Customer shall be deemed to be apprised of and be bound by any modification by TIME to these terms and conditions and/or the Specific Terms and Conditions. ANY ACCESS OR USE OF THIS WEBSITE BY THE CUSTOMER AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS AND CONDITIONS AND/OR THE SPECIFIC TERMS AND CONDITIONS SHALL CONSTITUTE AND BE DEEMED TO BE THE CUSTOMER’S AGREEMENT TO SUCH REVISIONS OR ADDITIONS.


  4. Affiliates
    Any links to third party sites from this Website shall not be construed as a form of authorisation, endorsement, sponsorship nor any partnership whether expressly or implied. TIME is not in control of the third party sites and shall not be responsible for the contents of the third party sites. The Customer shall bear all risk in accessing the third party sites and in the using of the products and services contained therein.


  5. Content
    The text, information, images, photographs, software, products, graphics, logos, illustrations, descriptions, data, services and all other material provided on this Website, as well as the selection, assembly and arrangement thereof, are referred to collectively as the "Content".

    The Content may contain errors, omissions, or typographical errors or may be out of date. TIME may change, delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on TIME in any way except to the extent it is specifically indicated to be so.

    The Customer may view and use the Content only for the Customer’s personal information and for ordering on the products, services offered in this Website, and for no other purpose, and the Customer shall retain intact all copyright and other proprietary notices. Except as provided in the foregoing, TIME does not grant to the Customer or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through this Website, including without limitation by transferring, downloading or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these terms and conditions or as otherwise expressly permitted in the Content or in writing signed by TIME, is strictly prohibited.



  6. Limitation of Liability
    TIME takes no responsibility for the accuracy, validity, reliability, suitability or effect (whether harmful or otherwise) of the Content. Further TIME does not make any form of representations in any manner whatsoever (whether with regard to the accuracy, validity, reliability, suitability, effect or any other matter) in relation to the Content for any purpose. The Content is provided without warranty of any kind either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

    TIME shall not be liable for any loss or any damages sustained by reason of any disclosure, inadvertent or otherwise in any information concerning the Customer's account particulars. Neither shall TIME be liable for any error, omission or inaccuracy with respect to any information disclosed.

    TIME shall not be liable to the Customer for any cost, claim, liability, expense, demand or damages whatsoever (including but not limited to any loss of profits, loss of savings or incidental, special, indirect or consequential damages), arising out of or in connection with the Content or the use or inability to use or performance available from the Services or the Website even if such loss was reasonably foreseeable by TIME or TIME had been advised by the Customer of the possibility of the Customer incurring the same.

    While every care is taken by TIME in the provision of the Services, TIME shall not be liable for any loss of information howsoever caused whether as a result of any interruption, suspension or termination of the Services or otherwise or for the accuracy of the Content or quality of information available, received or transmitted through the Services. Further, the Customer agrees that TIME does not warrant, represent or covenant that the functions and/or materials contained in this Website will be uninterrupted or error free, or that the defects will be corrected or that this Website or the server are free of viruses or represents the full functionality herewith. But in case of such interruption or loss of use of the Services, and unless specified otherwise TIME shall make every effort to restore the Services as soon as reasonably possible.

    The Customer shall be solely responsible for ensuring that in using the Services all applicable laws, rules and regulations for the use of any telecommunications systems, service or equipment shall be at all times be complied with.



  7. Unlawful or Restricted Use
    In accessing or utilizing this Website, the Customer shall comply with and not to contravene with all applicable laws of Malaysia relating to the Services and not to infringe any intellectual property right of any other sites. The Customer shall not use this Website for any purpose that is unlawful or prohibited or in a manner which could damage, disable, overburden or impair this Website or interfere with the enjoyment or use by any other party of this Website.


  8. Confidential Information
    TIME shall not be responsible in assuring confidentiality of information and materials transmitted via this Website. It is recommended that the Services shall not be used for the transmission of confidential information. Any transmission of confidential information via this Website shall be at the Customer's own risk and TIME shall not be held liable in connection therewith. However, TIME reserves the right at all times to disclose any information as may be deemed necessary to satisfy any applicable law, regulation, legal process or governmental request or to edit, refuse to post or to remove any information or materials, in whole or in part.


  9. Termination/Access Restriction
    TIME reserves the right in its sole discretion, to terminate the Customer's access to any or all of this Website and the related services or any portion thereof at any time without giving any prior notice.


  10. Indemnity
    The Customer undertakes and agrees to indemnify, save and hold harmless TIME at all times against all actions, claims, proceedings, costs, losses and damages whatsoever including but not limited to libel, slander or infringement of copyright or other intellectual property rights or death, bodily injury or property damage and howsoever arising which TIME may sustain, incur or pay or as the case may be, which may be brought or established against TIME by any person whomsoever arising out of or in connection with or by reason of the operation, provision or use of the Services, by reason of or pursuant to this Agreement and which are attributable to the act, omission or neglect of the Customer, its servants or agents.


  11. Force Majeure
    TIME shall not be liable for any breach of this Website arising from causes beyond its control including but not limited to Acts of God, insurrection of civil disorder, war or military operations, national or local emergency, acts or omissions of government, highway authority or other competent authority or of any third party, industrial disputes of any kind (whether or not involving TIME's employees), fire, lightning, explosion, flood, subsidence, inclement whether acts or omissions of persons or bodies for whom TIME are not responsible or any other cause whether similar or dissimilar outside TIME's control.


  12. Severability
    In the event any terms or conditions in this Website is found to be unlawful or illegal, such term or condition shall be excluded and such exclusion shall not affect the enforceability, legality and lawfulness of this Website in any way.


  13. Waiver
    Any failure, delay or neglect by TIME in enforcing any terms or conditions of this Website shall not be deemed a waiver of any of TIME's rights or as affecting the validity of the whole or any part of this Website.


  14. Governing Law
    This Website is governed by the laws of Malaysia. The Customer hereby consents to the exclusive jurisdiction and venue of the courts in Malaysia in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and including without limitation this paragraph. If any part of this Website is determined to be invalid pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision most closely matches the intent of the original provision and the remainder of this Agreement shall continue in effect.

    TIME makes no representations that the content of this Website complies with any laws abroad. TIME bears no responsibility for the access of this Website from abroad.



  15. Trademarks
    All rights reserved. All contents in this Website including but not limited to the text, images, registered trademarks as well as trademarks which are subject to pending applications are owned and controlled by TIME for these purposes and are protected by intellectual property rights. Such trademarks and service marks may not be used except as permitted in these terms and condition or with written permission from TIME.


  16. Miscellaneous
    The Customer agrees that this Website shall only be used for lawful purposes.

    If the Customer is dissatisfied with this Website or the terms and conditions, rules, policies, guidelines or practices of TIME in practising this Website, the Customer's sole and exclusive remedy is to discontinue using this Website.

    In the event of any conflict between the terms and conditions herein contained and the rules and/or specific terms appearing on this Website relating to the specific material, the latter shall prevail.

Promotions
General

This promotion is as specified in the Promotion Information Details (“Promotion”) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). Customers’ attention is drawn to the Promotion Information Details:-

  1. This Promotion is only applicable during the Promotion Period beginning on the start date and shall continue in effect until its expiry or sooner cancelled by TIME. TIME reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
  2. This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between TIME and the customer.
  3. Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications and is not an Eligible Customer is not entitled to the provision of the Promotion.
  4. TIME may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of free gift that is offered, the Value and/or type of voucher offered (including the provider of the voucher) or Value of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that TIME is obliged to provide the equivalent Value if TIME changes, amends or modifies the Promotion.
  5. If there are multiple promotions available during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer to more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
  6. TIME reserves the right to and may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
  7. If the Promotion is the provision of a free gift or a voucher from TIME’s partners, suppliers or subcontractors, TIME and its directors, officers, employees, agents, suppliers, partners and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a free gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against TIME, which is deemed not to be a supplier.
  8. If the Promotion is the provision of a Monthly Rebate or One-off Rebate (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with TIME before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any cash rebate for the unexpired period and TIME may seek to recover all earlier provided rebates on the basis that customer warrants to stay a customer of TIME for the minimum period or twelve months (as the case may be).
  9. In addition, no advice or information obtained (whether orally or written) by the customer from TIME, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue.
  10. TIME reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  11. If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
  12. All personal information provided by customer is subject to TIME’s Privacy Policy (details of which are available at http://www.time.com.my/privacy-policy).
  13. Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.



Approved by LRA/14Jul2017-Ref: 20171209

Exabytes Partnership Promotion (1 Jun - 31 December 2017)

This Exabytes Partnership Promotion is made available to new eligible subscribers of TIME Fibre Business Internet during the promotion period from 1 June 2017 to 31 December 2017 (inclusive) (“Promotion Period”) and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This promotion is only applicable during the Promotion Period, and TIME may revise or extend the Promotion Period at any time without any prior notice.
  2. This promotion is only applicable to new registrations of TIME Fibre Business Internet packages during the Promotion Period who have registered for Exabytes Cockroach Startup Program (“Eligible Subscribers”).
  3. The Eligible Subscribers will receive a unique promo code after registration for the Exabytes Cockroach Startup Program. This unique promo code MUST be applied through online registration for TIME Fibre Business Internet services via TIME’s official website at www.time.com.my.
  4. This promotion entitles Eligible Subscribers to a 20% discount off the standard monthly fee of TIME Fibre Business Internet packages which are currently as follows:
    TIME Fibre Business Internet

    Speed

    50 Mbps 100 Mbps

    Standard Monthly Fee

    RM 338

    RM 398

  5. If there are multiple promotions available, including this promotion, the customer is only eligible for one promotion and must make a choice. Once the customer has chosen the promotion, the customer is no longer eligible for other promotions that are available at the same time.
  6. TIME reserves the right to and may refuse the provision of this promotion to any subscribers who do not meet the applicable criteria.
  7. This promotion is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  8. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  9. All other terms and conditions governing the use of the TIME Fibre Business Internet service shall apply herein with the necessary changes.
TIME Fibre Business Internet RM100 Online Promotion (ongoing)

SALES PROMOTION FOR SPECIFIED DURATION

This promotion (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period only and is subject to the Promotion Terms and Conditions available here. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance to the Promotion Terms and Conditions.

Promotion Information Details

Promotion Type One-off Rebate

Promotion Description

TIME is offering RM100 off the first bill for new subscribers who signs up for a TIME Fibre Business Internet plan through TIME’s official website at www.time.com.my.

Promotion Period

Starts from 01-Aug-17

Expires on 31-Dec-17

Value

RM100

Eligible Customers

Small & Medium Enterprise

Promotion Qualifications

For new subscribers who signs up through TIME’s official website at www.time.com.my.

How will it be provided

One time sum credited to the first month's bill

Special Promotion Terms

N/A

TIME Fibre Home Broadband RM100 Online Promotion (ongoing)

This RM100 Online Promotion (“Promotion”) is strictly made available to new online registrations of TIME Fibre Home Broadband during the promotion period starting from 1 February 2017 (“Commencement Date”) and is subject to the following terms and conditions (“Terms and Conditions”) :-

  1. This Promotion is only applicable during the promotion period beginning on the Commencement Date and shall continue in effect until otherwise determined by TIME. TIME reserves the right to cease the Promotion at any time without any prior notice.
  2. Online registrations MUST be submitted through TIME’s official website at time.com.my to qualify for the Promotion.
  3. If there are multiple promotions available, including this Promotion, the customer is only eligible for one promotion and must make a choice. Once the customer has chosen the Promotion, the customer is no longer eligible for other promotions that are available at the same time.
  4. This Promotion entitles the new subscriber to a one time RM100 off on first month bill based on the subscribed broadband package price only.
  5. TIME reserves the right to and may refuse the provision of RM100 Promo to any customers who do not meet the applicable criteria.
  6. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for this promotion.
  7. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  8. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  9. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.
RM100 Promo (15 Jun – 20 Jun 2017)

This RM100 Promo is strictly made available to new sign up of TIME Fibre Home Broadband during the promotion period from 15 June to 20 June 2017 (inclusive) (“Promotion Period”) and is subject to the following terms and conditions (“Terms and Conditions”) :-

  1. This promotion is only applicable during the Promotion Period. TIME reserves the right to amend the Promotion Period at any time without any prior notice.
  2. This promotion is only applicable for new registration and strictly available to selected customers who sign up for the Service package for 24 months within the specific promotion allocation.
  3. If there are multiple promotions available, including this promotion, the customer is only eligible for one promotion and must make a choice. Once the customer has chosen the promotion, the customer is no longer eligible for other promotions that are available at the same time.
  4. This promotion entitles new subscriber to a one time RM100 off the first month bill based on the subscribed broadband package price only.
  5. TIME reserves the right to and may refuse the provision of RM100 Promo to any customers who do not meet the applicable criteria.
  6. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for this promotion.
  7. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  8. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  9. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.
500Mbps Turns One (23 Mar – 26 Mar 2017)

New Subscribers

This 500Mbps Turns One promotion (“ Promotion ”) is strictly made available to new subscribers of TIME Fibre Home Broadband services (the “ Service ”) during the promotion period from 23 – 26 March 2017 (inclusive) (“ Promotion Period ”) and is subject to the following terms and conditions (“ Terms and Conditions ”) :-

  1. This promotion is only applicable during the Promotion Period. TIME reserves the right to amend the Promotion Period at any time without any prior notice.
  2. If there are multiple promotions available, including this Promotion, the subscriber is only eligible for one promotion and must make a choice. Once the subscriber has chosen the promotion, the subscriber is no longer eligible for other promotions that are available at the same time.
  3. This Promotion entitles the new subscriber to a service credit on the subscriber’s bill(s) based on the subscribed Service. Such service credit shall only be automatically set off against the monthly Service charges until the total entitled service credits have been depleted. Service credits are not exchangeable for cash. The service credit scheme is set out as follows :-
    Plan Service Credit Entitlement Payment For
    1 st Month Bill
    Payment For
    2 nd Month Bill
    TIME Fibre Home Broadband 500Mbps RM500 Monthly Charges: RM299

    LESS Service Credit: (RM299)

    Total To Pay: RM0
    Monthly Charges: RM299

    LESS Service Credit: (RM201)

    Total To Pay: RM98
    TIME Fibre Home Broadband 300Mbps RM300 Monthly Charges: RM189

    LESS Service Credit: (RM189)

    Total To Pay: RM0
    Monthly Charges: RM189

    LESS Service Credit: (RM111)

    Total To Pay: RM78
    TIME Fibre Home Broadband 100Mbps RM100
    Monthly Charges: RM149

    LESS Service Credit: (RM100)

    Total To Pay: RM49
    Not Applicable
  4. TIME reserves the right to and may refuse the provision of the Promotion to any subscribers who do not meet the applicable criteria.
  5. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for this promotion.
  6. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  7. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  8. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

Surprise Giveaway
Existing Subscribers

This 500Mbps Turns One – Surprise Giveaway (“Reward”) organised by TT dotCom Sdn Bhd (“TIME”) is made available to all subscribers of TIME Fibre Home Broadband services (“Service”) and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This Reward is only applicable from 23 March 2017 – 26 March 2017 (inclusive) (“Reward Period”). TIME may revise or extend the Reward Period at any time without any prior notice.
  2. The Promotion is only applicable for subscribers whose Service has been successfully activated by 26 March 2017.
  3. For the duration of the Reward Period, all eligible subscribers stand a chance to win a mystery gift by logging in to the TIME Self Care Portal at selfcare.time.com.my, clicking on the Surprise Giveaway button and popping any of the floating balloons.
  4. There are a total of 500 gifts to be popped daily during the Reward Period. Subscribers who are successful in popping a balloon will be limited to only ONE (1) mystery gift throughout the Promotion Period, subject to the availability of the gifts.
  5. Subscribers who have won a mystery gift will have to redeem the gift within the specified validity period and adhere to the redemption terms and conditions for each gift/merchant which shall be separately prescribed.
  6. All mystery gifts are non-refundable and cannot be exchanged for cash. TIME reserves the right in its sole discretion to substitute the mystery gifts with alternative reward(s) of the same value.
  7. TIME reserves the right to and may refuse the provision of any benefits under this Reward to any customers at its sole discretion.
  8. This Reward is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  9. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  10. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

500 Minutes Free Voice Calls
Existing Subscribers

This 500Mbps Turns One – 500 Minutes Free Voice Calls (“Reward”) organised by TT dotCom Sdn Bhd (“TIME”) is made available to all active subscribers of TIME Fibre Home Broadband with a TIME Voice Home (“Service”) and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This Reward is only applicable from 23 March 2017 – 26 March 2017 (inclusive) (“Reward Period”). TIME may revise or extend the Reward Period at any time without any prior notice.
  2. The Reward is only applicable for subscribers whose Service has been successfully activated by 26 March 2017.
  3. For the duration of the Reward Period, all eligible subscribers are entitled to a total of 500 minutes of free voice calls to any domestic fixed or mobile number, as well as IDD calls to 60 selected countries (click here for the full listing). The free minutes may be used by the subscribers as necessary and interchanged between domestic fixed and mobile number, as well as IDD calls (to the applicable 60 countries), up to a collective maximum of 500 minutes.
  4. Any unutilised balance at the end of the Reward Period will not be refunded. Voice calls exceeding the 500 free minutes shall be charged at the applicable rate or deducted from the subscribers’ voice plan, as the case may be.
  5. TIME reserves the right to and may refuse the provision of any benefits under this Reward to any subscriber at its sole discretion.
  6. This Reward is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  7. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  8. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.
Häagen-Dazs Redemption Programme (1 Feb – 31 December 2017)

This TIME Rewards - Häagen-Dazs Redemption Programme (“Reward Programme”) is strictly made available to individual subscribers (i.e. non-corporate/business subscribers) of TIME Fibre Home Broadband (“Service”) during the programme period from 1 February 2017 to 31 December 2017 (inclusive) (“Reward Programme Period”) and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This Reward Programme is only applicable during the Reward Programme Period, and TIME may revise or extend the Reward Programme Period at any time without any prior notice.
  2. This Reward Programme is only applicable to individual subscribers of the Service who have completed a minimum of one (1) year’s subscription and whose Service is active. Individual subscribers who have terminated their Service or who are serving their termination notice during the specified Reward Programme Period will not be eligible for this Reward Programme.
  3. This Reward Programme entitles the individual subscriber to a complimentary 1 cone x 1 single flavour scoop of Häagen-Dazs Ice Cream (“Reward”) at any of the 21 Häagen-Dazs outlets within Malaysia for take-away transactions only.
  4. Method of redemption:
    1. The eligible individual subscriber will receive a notification (via a mode of communication deemed appropriate by TIME) on his/her anniversary month (i.e. the same month when the Service was activated at least one year prior) informing the individual subscriber that the Reward is eligible for redemption.
    2. Upon such notification, the individual subscriber must redeem the Reward within the same calendar month that the notification was received i.e. the individual subscriber’s anniversary month (“Redemption Period”). Redemption of the Reward is not permitted beyond the Redemption Period.
    3. The eligible individual subscriber is required to provide his/her MyKad number (or passport number for non-Malaysian subscribers) at any Häagen-Dazs outlet for verification of eligibility by Häagen-Dazs personnel.
  5. Each individual subscriber account shall only be entitled to one (1) redemption of the Reward during the Redemption Period, no duplication or additional redemptions are permitted.
  6. At any time, in the event any individual subscriber account has been or is to be transferred to a new account holder, such new account holder shall not be entitled to the Reward. Only the original account holder is entitled to redeem the Reward.
  7. TIME reserves the right to and may refuse the provision of the Reward Programme to any subscribers at its sole discretion.
  8. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for this Reward Programme.
  9. This Reward Programme is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  10. TIME excludes all liability and the subscriber shall assume full liability and responsibility in the event of any liability, mishap, injury, loss, damage, claim or accident resulting from your participation and redemption under this Reward Programme.
  11. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  12. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.
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You acknowledge that you have read the terms and conditions set out herein. You (the customer) are deemed by executing the Registration Form or accepting through such other mode as specified, to have accepted these terms and conditions and agree that the Registration Form and these terms, shall together form a binding agreement ("Agreement") between Yourself and TT dotCom Sdn Bhd (52371-A) (“TIME”) for the Service(s) and accompanying Service Package which You have selected in the Registration Form. Please note that any attachments, appendices, addendums, amendments or updates shall constitute the whole agreement between You and Us. We may amend and update the terms and conditions from time to time. We may give notice of such amendments or updates in any manner We deem appropriate which shall include online publication at Our website, www.time.com.my.  Continuation in the access or use of the Service(s) shall signify Your acceptance to the changes and updates to the terms and conditions with regards to the Service(s).

  1. Provision of the Service(s)

    1. Application for Service(s)
    2. You must be at least 18 years old and above to be eligible for the Service(s).

    3. Approval
    4. The provision of the Service(s) shall be at Our sole discretion and is provided to You subject to these terms and conditions together with any other terms relevant to the Service Package as selected by You in the Registration Form (details of Service Packages are available at www.time.com.my). In the event You decide to cancel Your application after the application has been approved by Us, We shall charge You for the actual amount of the work done for the preparation of the installation and/or activation of the Service(s).

    5. Ethical Service Usage Policy
    6. You agree to use the Service(s) in accordance with Our Ethical Service Usage Policy available at http://www.time.com.my/fair-usage-policy.

    7. Privacy Policy
    8. You agree to and accept the terms of our Privacy Policy (available at http://www.time.com.my/policy_privacy.asp, and which you consent to Us using Your personal information according to the Privacy Policy.

    9. Scope of Service(s)
    10. The Service(s) enables You to access the Internet and/or make and receive voice calls as a result of being connected to Our network. The exact scope of the Service(s) is as specified in the Registration Form or as may be periodically changed by Us.

    11. Access to Your Premises
    12. (i) Time to Install. We will use our best endeavours to activate the Service(s) at Your premises as soon as practicable. If Your use of the Service(s) requires Us to undertake installation work at Your premises, then You are deemed to have authorised Us or our appointed contractor to enter and exit Your premises and to remain thereon to carry out and complete the installation at the address You provided. You will, at no charge to Us, provide Our authorised personnel with constant electricity supply and other electrical, installations or fittings, a rent-free place to install the equipment and such other reasonable assistance, co-operation and facilities necessary for the carrying out and completion of the installation works. (ii) 3rd Party Permission. You must have procured all 3rd party’s permissions, licenses and consent needed for the installation (if any) to be done at Your own costs. (iii) Changing installation date. If You change the agreed date for installation, then We may, unless waived by Us, charge You additional charges for the deferment.(iv) ID Display. All Our authorised personnel shall display Our authorised identity cards and uniforms when at Your premises. If You are in doubt as to the genuineness of the authorised identity card, please contact Our Customer Care centre at 1800 18 1818 or via email at cs@time.com.my.


    13. Promotion Terms
    14. If the Service(s) is provided under a specific promotion or part of a bundled plan, then the relevant promotion and/or bundle terms and conditions shall apply in addition to or in substitution of the terms and conditions in this Agreement (as the case may be), and such promotion and/or bundle terms shall override these terms to the extent that these terms are inconsistent with those terms. 

    15. “As-Is” Basis
    16. The Service(s) is provided on an "as is" and "as available" basis. We shall not be liable for and make NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND IN RELATION TO THE SERVICE(S) INCLUDING BUT NOT LIMITED TO AVAILABILITY, ACCESSIBILITY, TIMELINESS, FREE FROM ANY FAULT OR ERROR OR UNINTERRUPTED USE OF THE SERVICE(S), SEQUENCE, ACCURACY, COMPLETENESS, TIMELINESS OR THE SECURITY OF ANY DATA OR INFORMATION TRANSMITTED USING THE SERVICE(S) OR PROVIDED TO YOU AS PART OF THE SERVICE(S) OR FORCE MAJEURE EVENT. NO ADVISE OR INFORMATION WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE(S) WILL CREATE ANY WARRANTY AND SHALL BE USED BY YOU AT YOUR OWN RISKS.

    17. Service Availability
    18. The Service(s) shall only be made available at Your premises stated as the service installation address in the Registration Form.

  2. Service Package

    1. Advance Payments
    2. You may be required to make an advance payment if specified in the Registration Form in respect of your Service Package. This advance payment will be off-set against the periodical recurring charges or any charges that You are to pay to Us. You shall for so long as You are a subscriber of Our Service(s), maintain the advance payment sum.

    3. Minimum Contract Period
    4. Unless otherwise specified by Us, the Service(s) will be provided to You for the Minimum Contract Period and thereafter Your subscription shall continue automatically upon its expiry on a yearly basis. You may terminate the Service(s) by giving a thirty (30) days’ written notice to Us prior to the expiry of the yearly subscription period, subject to the payment of the Early Termination Charges as stipulated in Clause 12(b) herein.

      The Minimum Contract Period for the Service(s) subscription shall commence on the Service Commencement Date, as specified in Clause 3(a) and shall expire on the expiry of this Agreement.

    5. Change of Service Package
    6. You may upgrade the Service Package and/or apply for additional Service(s) during the Minimum Contract Period subject to You agreeing to pay any and all additional charges as may be prescribed by us. You may also downgrade the Service Package that You have subscribed for during the Minimum Contract Period subject to a reasonable fee to be paid by You. For the avoidance of doubt, if You upgrade or downgrade the Service(s) pursuant to this sub-clause, the Minimum Contract Period shall be reset and commence from the date of activation of the upgraded service and the original Minimum Contract Period shall end. In order to request for additional Service(s) or to downgrade or upgrade or vary the existing Service(s), You must complete and submit to Us the Modification Form or any other forms as may be prescribed by Us. We may accept or decline Your request. For any additional services, cancellation, termination or changes to Your existing Service(s), We may impose additional charges. Upon Our acceptance of the request of any modification, the Minimum Contract Period shall re-commence on the date the Service Package is modified and activated by Us and shall be extended accordingly for another twenty-four (24) months or such other agreed period thereafter and this shall be the new Minimum Contract Period.

  3. Service Commencement

    1. The Service(s) shall commence (“Service Commencement Date”) when:

      1. The Service(s) is installed, tested, activated and made available for You pursuant to Clause 3(d) below; or

      2. Your first usage of the Service(s), whichever occurs first.

    2. Unless you have authorised a representative to be present, You shall be present during the scheduled installation appointment date and time at the service installation address.

    3. Additional installation and material cost might incur depending on the actual condition at service installation address, and the distance from the nearest network connection point to Your service installation address.

    4. Upon successful installation, You shall execute a service acceptance form to indicate the acceptance of the Service(s) (“Service Acceptance Form”). The Service Acceptance Form is to be returned to Us or Our appointed installer on-the-spot after the installation of the Service at the service installation address.

    5. You shall, at no charge to Us, provide our Authorised Personnel, with such assistance, co-operation, facilities and environmental conditions for supply, delivery, installation and commissioning of the Services including but not limited to the housing of any Equipment, secure and constant electricity supply, the back-up supply and other electrical, installations or fittings to enable the installation and activation of the Service(s) at Your own cost.

    6. If the Service(s) includes voice telephony, then we shall allocate a telephone number to You but such number shall be Our property and maybe subject to additional charges if so determined by the MCMC. We may be required under any direction or any law or for any other reason change the phone number assigned to You. We will do our best to give You notice of any change required. We will not be liable for any costs which You or anyone else may incur as a result of such change.

    7. In the event the Service(s) cannot be installed and/or activated on the agreed CRD as stated in the Registration Form (“Initial CRD”) due to:

      1. Your failure to make the premises ready and available for installation; or

      2. Your failure to obtain the necessary permissions, approvals, consents and licenses; or

      3. Your request to change the CRD; or

      4. Any reason whatsoever which is not due to Our fault;

      You may request to change the Initial CRD to another date at least three (3) days before the Initial CRD.  You are allowed to change the CRD twice after the Initial CRD but in any event no later than one (1) month from the Initial CRD.

    8. If the circumstances stated in any of Clause 3(g) above cannot be rectified or remedied and the Service(s) still cannot be rendered at the end of the one (1) month period, We may immediately terminate the application and charge You a reasonable sum for all work done in preparation for the installation and/or activation of the Service(s).

    9. We shall carry out the Service Activation Test(s) after installation and may automatically activate the Service(s) upon the successful completion of the Service Activation Test(s) without prior notice to You.

    10. Notwithstanding anything to the contrary herein, for Service(s) which do not require installation, We may automatically activate the Service(s) within such period as We may specify from the date where Your account for the Service(s) is registered by Us, without notice to You.

  4. Fair Usage Policy
    • In ensuring that Our network is not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (details of which are available at http://www.time.com.my/policy_fair.asp. You are deemed to have agreed to be subject to the said Fair Usage Policy and any action We may take in pursuance of the same at Our sole discretion.

  5. Fees

    1. By registering for the Service(s), You agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:

      1. a security deposit upon registration (if any);

      2. advance payment sum (if any);

      3. building installation fee (if any);

      4. any relevant taxes and duties payable on the Service(s) including without limitation service tax or goods and services tax, value added tax or other tax or charges and shall indemnify Us for payment of the same;

      5. stamp duty payable for this Agreement; and

      6. other charges as may be determined by Us from time to time and notified to You.

    2. Usage
    3. You also agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:

       
      1. the monthly fees for the type of Service Package subscribed by you in accordance with Our standard applicable rate or such rates We may prescribe and notify you from time to time. You will be bound by the standard applicable rates for voice calls specified on the date of your subscription unless otherwise specified by Us;

      2. all other amounts outstanding to Us which shall include but not limited to Our costs and expenses on solicitor-client basis and other incidental costs as a result of Us having to recover such amount through legal action.


    4. Additionally, if Your Service Package is bundled with an Equipment, You will be subject to further charges and/or payments in accordance with the relevant Service Package, unless waived.

    5. We shall be entitled to revise the amount of security deposit, Fees or any other charges for the Service(s) or part thereof at anytime by posting such revisions on Our website. We may vary the amount of deposit or security for a non-Malaysian resident.

    6. If You have subscribed for more than one Service, We may consolidate the charges for all the services into one Bill and issue a single bill to You for those services.

    7. If the Service(s) is temporarily suspended due to Your request or the Service(s) is interrupted or lost due to Your negligence or default, We may continue charging You and You shall be liable to pay all the charges during such period until such period the Service(s) is restored or terminated, as the case may be.

    8. We may, at Our discretion, impose credit limits for your use of the Service(s) and We will try to notify you as soon as We impose such limits. You must observe any credit limits we set from time to time. We may restrict your use of the Services without further notice to You if You exceed the credit limits We have set. However, you will continue to be liable for all Fees incurred in excess of any credit limit in place.

  6. Billing & Payments

    1. You will be charged according to the type of Service Package subscribed by You and We will bill You periodically in accordance with the Billing Cycle relevant to Your account.

    2. It shall be incumbent upon You to periodically check Our portal for Your latest Bill. However, the issuance of a Bill is not a prerequisite to You making payments to Us. You may be required to make payment prior to the issuance of your monthly Bill should your usage approach or exceed the credit limits We have set.

    3. We may set-off the security deposit against any outstanding Fees or any other charges in Your account that is remain unpaid. The remaining balance, if any, will be refunded to You without interest within ninety (90) days after Your account is fully settled and this Agreement is terminated.

    4. In the event You desire the hard copy monthly bill or a reprint of a hard copy, a reasonable fee will be charged per bill to You.

    5. Bills are to be settled in full before the due date ("due date") as set out in each Bill, failing which We may charge You a late payment interest for any outstanding amounts at the rate of eight percent (8%) per annum calculated on daily rest from the due date until full payment (“Late Payment Interest”). Additionally, We may restrict, suspend or terminate any or all of the Service(s) under Your Account or any other Account under Your name (notwithstanding that no outstanding charges are due under such other Account) until full payment is made.

    6. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy or dispute no later than thirty (30) days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correctly rendered and final. To avoid Service(s) interruption, You shall promptly pay Your Bill in full notwithstanding any dispute(s) or purported discrepancies.

    7. If You dispute the Fees stated in the Bill, You must inform Us in writing within thirty (30) days from the receipt of the Bill of Your reasons and You may temporarily withhold payment of the disputed amount no longer than thirty (30) days from the due date. On receipt of Your dispute, We will investigate the dispute and provide a response to You as soon as possible and Our decision will be conclusive and binding upon You. If the dispute is resolved in Our favour, then You shall pay Us the disputed amount together with our costs, expenses and interest from the day immediately after the due date until the date of full payment at eight percent (8%) per annum calculated on daily basis or at such other rates as may be imposed by us as permitted by law.

    8. You are responsible for verifying the accuracy of the payment You are making. Payment may be made at such places specified in our portal at www.time.com.my, or such other mode of payment as may be made available by Us from time to time

    9. Any overpaid sums shall, upon confirmation from Us, be duly credited into Your account free of interest or any charges in Your next Bill. If You have more than one Account with Us, We may consolidate the Your payment towards outstanding amounts for any one of the Services and may transfer the credit balance under one Account to settle outstanding amounts due under other Account(s) under Your name.

  7. QuickPay Services

  8. QuickPay Services are also available to You for payments of Your Bills online. Should You use the Service, the following additional terms and conditions shall apply and such other terms and conditions as may be imposed from time to time:

    1. A secure server is used in respect of QuickPay Services. A Secure Sockets Layer (SSL) encrypts the information You send through the QuickPay website for payment purposes. Although We use our best endeavours to ensure the security of Your payment, We make no warranty in respect of the strength or effectiveness of the SSL encryption and You acknowledge that We shall not be liable for the security or any unauthorised access or use of Your data.

    2. We shall not be liable to You if Your payment is declined or payment cannot be completed for whatever reason, and in such instances You shall be deemed to be in default due to non-payment of Your Bills.

  9. Auto Debit Services

  10. Auto Debit Services are also available to You for automated payments of Your Bills, which if selected in the Registration Form will be activated prior to the activation of the Service(s) and the following terms and conditions shall apply and such other terms and conditions as may be imposed by the Card Issuer(s) from time to time:



    1. you shall complete and return the necessary form/document together with a copy of the card (both sides);

    2. The name of the card holder used for Auto Debit Services shall be the same with the name of the owner of the Account created with and maintained by Us, either solely or jointly. If a third party credit card is used, you confirm and undertake that the cardholder has authorised you to use the card for auto debit purposes;

    3. You shall be notified by Us on the outcome of Your application for the Auto Debit Services within thirty (30) days from the date of receipt of the necessary form/document;

    4. any outstanding amount that is due to be paid to Us prior to the Auto Debit Services commencement date shall be settled by You immediately together with any Late Payment Interest and  any other charges that may be imposed by Us;

    5. You shall formally authorise the Card Issuer, to obtain details of the monthly Bill;

    6. All enquiries or disputes pertaining to the Bill shall be directed to Us;

    7. By having the Auto Debit Services, Your liability to pay Us the Bills still remains until We have received the payment from the Card Issuer(s). Accordingly, You are obliged to ensure that Your Card remains valid, activated and that You have not exceeded Your Card limits and that the Auto Debit activity can be completed. We shall not be liable to You if the Auto Debit is declined or cannot be completed for whatever reason, and in such instances You shall be deemed to be in default due to non-payment of Your Bills. You acknowledge and understand that Auto Debit is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You;

    8. You are to inform Us in writing upon changes in the Card account numbers or any other details that may be relevant or upon Your intention to withdraw from being a member of the Card service or upon Your intention to withdraw from the Auto Debit Services, otherwise You shall remain liable for payment made by the Card Issuer pursuant thereto. If You terminate the Auto Debit Services then such termination will take effect after seven (7) working days from the date of receipt of the said notice by Us;

    9. We may terminate the Auto Debit Services without assigning any reasons thereto and shall inform You of such termination by giving fourteen (14) days written notice to You.

  11. Taxes
    • Where any goods and services tax (“GST”), value added tax (“VAT”), Government tax or equivalents thereof, is applicable to Us as the service provider under this Agreement, We are entitled to charge You the GST, VAT and/or equivalents, where applicable, thereof payable to the government with or by reason of the operation, provision or use of the Service and/or equipment under and pursuant to these Terms and which are attributable to the act, omission or neglect of You, your servants or agents.

  12. Your Responsibilities
    1. You must:

    2. obtain the necessary permission, license or permit for the supply delivery, installation and commissioning of the Service(s) at Your own cost;

    3. purchase the Equipment (where applicable) and provide/prepare Your own internal wiring and sockets within Your premises for the installation and commissioning of the Service(s) at Your own cost;

    4. promptly pay all amounts due to Us as billed to You for all charges relating to the Service(s);

    5. continue to be liable for any applicable charges and Fees during any period of interruption, suspension or loss of Service(s) or part thereof from any cause whatsoever;

    6. comply with all notices or directions relating to Your use of the Service(s) which We may issue from time to time;

    7. be fully responsible for any call or data transmitted or broadcasted by You or any person using Your Service account;

    8. not use the Service(s) for unlawful, immoral or improper purposes or to violate others’ rights in any way and to take necessary steps to prevent fraudulent, improper or illegal use of the Service(s) and not to allow others to use the Service(s) for any of the foregoing purpose in a way that may cause degradation of the service levels to other customers as determined by TIME or put the network at risk;

    9. report to Us immediately upon discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to Your Service account and lodge a police report whenever required by Us with regard thereto and provide Us a certified copy of such report;

    10. indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from Your use of the Service(s);

    11. notify Us of any changes to Your particulars or information (including change of address and telephone number) provided to Us;

    12. disconnect the Equipment from Our network when We have so requested; and

    13. not to resell or provide any of the Service(s) to others whether for profit or not unless agreed by Us in writing.

  13. Service Barring and Suspension


    1. We may bar or suspend Your account for such duration as We deem fit if :

      1. Your debt to Us is more than fourteen (14) days old (barring applies);

      2. You breach the terms of this Agreement and such breach is not remedied within thirty (30) days from the time that You are requested by Us to do so (suspension may apply);

      3. We are so notified, instructed or directed by the MCMC, any other federal or statutory agency;

      4. You misuse the Service or use the Service in contravention of the applicable laws and regulations, especially sections 211, 231, 232, 233 of the Communications and Multimedia Act 1998 (“CMA 1998”) (barring and suspension may apply); or

      5. You contravene Our Ethical Service Usage Policy (barring may apply);

      6. There is an emergency or for your security (barring and suspension may apply); and

      During the barring period You will not be able to make any calls or access the Internet but may receive calls and make emergency calls only. During the suspension period, You will, in addition to the foregoing prohibition, not be able to receive any calls or make emergency calls.

      Delay by Us to take action upon Your breach or default shall not prejudice Our legal rights to recover all Fees, charges, costs, interest due and any other incidental damages incurred thereto.

    2. Service Restoration. If and when You have made good the breach or default as per Clause 10(a) above, and have paid the restoration charges or re-connection charges and other costs as We may specify from time to time and upon you contacting our Customer Care centre at 1800 18 1818 or via email at cs@time.com.my , We shall restore the suspended or terminated Service(s) as soon as practicable from the date of receipt by Us the restoration or re-connection charges.

    3. Network Issues/Emergencies. If an emergency, force majeure or other operational reasons exists, We may have to interrupt or suspend any or all of the Service(s) that You have subscribed, We will restore the affected Service(s) as soon as reasonably practicable or otherwise terminate or permanently disconnect the Services by notifying You of such suspension, termination or disconnection.

    4. The monthly Fees or any fixed charges shall be charged and shall accrue to You accordingly during the suspension period whether the suspension is voluntary or involuntary and shall be a continuing debt due and owing to Us.

  14. Termination
    1. Subject to Clause 12 herein, You may terminate Your account with Us at any time by giving Us at least thirty (30) days , prior written notice.


    2. We may terminate Your account if:


      1. You do not adhere to Our Ethical Service Usage Policy;

      2. You fail and/or neglect to pay Us amounts owed in accordance with these Terms and Conditions;

      3. You are adjudicated bankrupt or insolvent or a bankruptcy petition is filed against You;

      4. You are in breach of any of the terms of this Agreement or any other promotional terms, if any;

      5. You use the Service(s) in breach of the CMA 1998 and its statutory instruments or any other written law;

      6. You have been blacklisted by any other service provider with whom We have bilateral and/or contractual obligations;

      7. We are so instructed or directed by MCMC or any other federal or statutory agency or regulatory body;

      8. it is in the public interest; or due to the existence of a declared public emergency;

      9. any event of Force Majeure which continues for a period of more than sixty (60) days; or

      10. if We feel that You may create imminent physical harm (such as interruption, disruption or congestion) to Our network, defraud Us, create imminent physical harm or abuse Our personnel.

      Notice of termination will transmitted to You via any of the methods stipulated in Clause 21(h) based on the details furnished by You in the Registration Form or as updated by You from time to time.

    3. The effective date of the termination will be as specified in the notice to You or from You to Us subject to the required termination notice mentioned above (as the case may be).

  15. Effect of Termination

    1. Upon the termination of Your account and/or this Agreement by either party You will be liable to Us for:

      1. the Fees for the entire Billing Cycle in which the termination occurred, unless otherwise stated;

      2. any voice calls and other services incurred up to and including the effective date of termination;

      3. any outstanding amount(s); and

      4. returning the Equipment to Us.


    2. Before the expiry of the Minimum Contract Period, if You terminate this Agreement ORif this Agreement is terminated due to Your default, You shall in addition to the foregoing sub-clause (a), be liable to pay Us such amount prescribed by Us being the aggregate Fees payable to Us for the unexpired Minimum Contract Period still remaining as at the date of premature termination (hereinafter referred to as "Early Termination Charges"). However, Early Termination Charges are excluded from instances of conversion of Service Package where a larger value Service Package is substituted for one of lesser value.

    3. All of the above amounts stipulated in foregoing sub-clauses (a) and (b) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our Bill which will be billed to you in the Billing Cycle immediately following the termination of Your account/Agreement. We have the right to set off this debt against any money due to You from Us.

    4. All allocated free voice minutes (if any) are non-refundable in all circumstances of termination unless otherwise expressly provided.

    5. The telephone number and/or IP address provided for the Service(s) will revert to Us upon termination of Your account or this Agreement.

    6. We may set off any deposit or advance payments (if collected) and any sum that We may owe You under any this or any other agreement against any outstanding and unpaid charges in Your account. The remaining balance (if any) would be refunded to You without interest after Your account is fully settled and this Agreement is terminated within ninety (90) days from termination date.

    7. In the event You terminate the Service(s) provided, any and all value-added services and supplementary plans shall also automatically be terminated and You shall be liable to pay for all termination charges involved, if applicable.

    8. We may fix an appointment date and time for the removal of and the corresponding collection of the Equipment. You shall grant Us and/or Our appointed installer the access to Your premise to collect the Equipment.

    9. Relocation of Service is based on the service availability of the new service installation address and Our discretion to accede or otherwise to such request and impose reasonable charges to continue to provide you with the Service(s) at your new address.

  16. Disclaimer

    1. We disclaim and exclude all liabilities from Your usage of the Service(s). This applies to other Service Providers, and their officers, employees, contractors and agents or other persons to whom they are responsible, whether it relates to any act, omission or delay by these parties.

    2. We and/or our affiliates will not be liable for special, indirect or consequential damages including loss of profits, revenue, business and anticipated savings for any service interrupted which was caused beyond Our control but not limited to any event of force majeure.

    3. We are not responsible and accountable for any third party service or products which are not endorsed and /or bundled together with Our Service(s).

    4. In the event we are unable to provide our Service(s) continuously for thirty (30) days due to force majeure including but not limited to the Act of God, requirements of any governmental or regulatory authority, war, national emergency, accident, fire, flood, Equipment, computer electrical and power failure, fault, interruption or disruption of Our or other Service Providers’ network, blind-spot, riot, strikes, lock-out, industrial dispute or epidemics of infectious disease, We may terminate this Agreement by giving thirty (30) days written notice to You.

    5. You are solely responsible and We shall not be liable in any manner whatsoever for ensuring that the usage of the Services is in compliance with all applicable laws, rules and regulations for the use of any telecommunications systems, services or equipment being in force either in Malaysia or at Your country.

  17. Rights of Redress

    1. If You are dissatisfied with Our Service(s), You may either refer the matter to Us via email at cs@time.com.my or call our Customer Service centre at 1800 18 1818 to lodge a complaint and We will attend to it as soon as possible.

    2. We are not responsible for and do not endorse any third party services or products which You may access, use or acquire together with the Service(s). We are also not responsible for any loss of damage that You may suffer or incur as a result of Your use of such services or products.

  18. Data Protection
    • As a "data subject" for the purposes of the Personal Data Protection Act 2010 (Act 709), Your rights and Our obligations are as set out in our Privacy Policy available at http://www.time.com.my/policy_privacy.asp , which You expressly accept by Your use of the Service(s).

  19. Limitations On Liability

    1. We shall not be liable for any loss and/or damage whether direct, indirect, consequential, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings, and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:

      1. Your use or inability to use the Service(s);
      2. any malfunction or unauthorised use of the Service(s) for whatever reasons;
      3. any act, omission, error, default or delay by Us, Our officers, employees or agents in relation to the Service(s);
      4. any loss You suffer as a result of not keeping Your password and other security information confidential; or
      5. for any unauthorised access to Your data even where the access occurs as a result of a fault in Our network or any other equipment or software owned, operated or supplied by Us.

      (collectively, the "excluded damages"), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.

    2. Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service(s) and any claim arising out of Your act or omission in relation to the Service(s) or any part thereof.

    3. You acknowledge that We shall not be liable for the security of Your data or passing over the Service or Our network and that We shall have no obligation to ensure, and make no representations or warranties concerning the security of such data. You shall be solely responsible for the data retrieved, stored or transmitted through the Service or Our network.

  20. Variation
    • We may vary, add and amend the terms and conditions or any part of this Agreement including but not limited to the tariffs and service package plans at any time and You shall be bound by such amendments or variations. Notice of such amendments may be given by Us in any manner We deem appropriate. Continued use of the Service(s) by You after such notice is made shall be deemed to be an acceptance to such amendments or variations.

  21. Novation & Assignment

    1. We may assign and/or novate this Agreement to any third party which shall take effect upon notice to You by an email or other electronic notice to You.
    2. This Agreement is personal to You and cannot be assigned without Our prior approval in writing.

  22. Intellectual Property Rights

    1. License
    2. Subject to the terms of this Agreement, We hereby grant You a limited, personal, non-commercial, non-exclusive, non-sub-licensable, non-assignable, free of charge license to download and use any software that is required for You to use the Service(s) and to install such software on Your computer for Your personal use only together with any other applications that may be explicitly provided by Us.

    3. No Granting of Rights to Third Parties
    4. You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to such software or any part thereof.

    5. No Modifications
    6. You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of such software or any part thereof except to the extent permitted by law.

    7. Third Parties
    8. If such software is incorporated into, and may incorporate unto itself, software and other technology owned and controlled by third parties by Us, any such third party software or technology that is incorporated in such software falls under the scope of this Agreement. Any and all other third party software or technology that may be distributed together with such software will be subject to You explicitly accepting a license agreement with that third party.

    9. Indemnification
    10. You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any infringement of IPRs including without limitation licenses, copyrights, trade marks and patents due to Your willful or negligent act or omission.

  23. Subscriber Equipment

    1. You shall receive the Equipment and other items in a package for the Service subscribed.

    2. You shall ensure that the Equipment and any part thereof is in good and working condition during the Service and in the event the Equipment or any other items in the package is damaged or lost due to Your negligence, You shall immediately inform Us and purchase a replacement from Us only. In the above event, the replacement cost of the Equipment shall be the then market retail price as determined by Us absolutely from time to time.

    3. However, if the Equipment or any part thereof is damaged or lost and which is not caused by negligence, You shall inform Us in writing together with the submission of the relevant documents i.e. police report etc. wherein We shall reserve the right to investigate and decide whether to replace the Equipment or any part thereof with a fee or otherwise, and in event we do so, it is Our sole discretion to determine the replacement model for the Equipment.

    4. The Equipment are on a rental basis and warranted throughout the Service except for the wifi-router, of which the warranty shall be applicable for a three (3) year period from the CRD.

    5. In event You terminate the Service at any time, You may be required to return the Equipment to the Service Provider. If the Equipment returned is not in good order and/or working condition to the standard acceptable by Us, You shall bear and compensate the then market retail price as solely determined by Us.
    6.  (f) You shall maintain and operate suitable and fully compatible terminal equipment and communication equipment required to access the Service(s). Unless otherwise specified, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING SUCH SUBSCRIBER EQUIPMENT.

  24. Miscellaneous

    1. Incorporation by Reference
    2. All promotional terms and conditions referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made. If the terms of Our Registration Form are inconsistent with these terms, then these terms shall prevail.

    3. Governing Law
    4. This Agreement is governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the Malaysian courts.

    5. Severability
    6. If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.

    7. Links to Third Party Sites
    8. Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.

    9. Conclusive Evidence
    10. A certificate signed by Our Chief Financial Officer shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.

    11. Delay not prejudicial
    12. No delay in acting on Our part or enforcing Our rights under this Agreement or at law shall amount to a waiver of Our rights or prejudice Us in acting against You.

    13. Deemed Acceptance
    14. You are deemed to have accepted the terms herein by:

      1. signing the Registration Form;

      2. registering the Service(s) with Us or Our authorised dealer/distributor;

      3. marking the check box, clicking “I Agree”, or such other means as We have specified that indicates Your agreement to these terms and conditions; or

      4. using the Service(s).

    15. Notice
    16. We may give notice to You by posting at Our website, emailing You, or faxing or posting to Your address as stipulated in the Registration Form or any address as may be notified in writing by You to Us from time to time. Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time. Such notices shall be deemed to be received if:

      1. by post, by the third day from the date of posting;

      2. by fax, upon receipt of faxed transmission as evidenced by the transmission report; or

      3. posting on website, twenty four (24) hours from posting.

      Service of legal process upon You may be affected by registered post to Your last known address as stated in the Registration Form or other address notified to Us and deemed served upon posting.

      For the avoidance of doubt, if You fail to notify Us of change of address, the resulting delay or non-delivery of notices or invoices or communication sent by Us to You will not affect our legal rights and remedies.

    17. Stamp Duties
    18. You shall be responsible for the payment of stamp duties for all documentation relating to this Agreement.

    19. Binding On Successors
    20. This Agreement is binding upon the successors-in-title, executors, administrators, personal representatives and assigns of You and upon Our substitutes and assigns.

  25. Definitions & Interpretations
    1. Unless the context otherwise requires, these words mean as follows:

    2. “Account” means Your telecommunication Account(s) created for the subscription of the Service(s);

    3. “Act” means the CMA 1998 or any other applicable Act in force at the time;

    4. “Affiliate” means Our holding company, subsidiary, associated and related company, successors, assignees, employees and agents;

    5. “Auto Debit Services” means an arrangement or instruction by You that authorizes the Card Issuer to pay for the Fees automatically on a given date;

    6. "Billing Cycle"means the monthly cycle between billings as generated from Our billing system;

    7. “Card” means the applicable credit card or charge card nominated by You for the Auto Debit Services;

    8. “Card Issuer(s)” means any banks, financial institution or legal entity which is the issuer of the Card;

    9. “CMA 1998” shall have the meaning assigned to it in Clause 10 (a) (iv);

    10. “Customer Request Date” or “CRD” means the date requested by You in the application form for the supply, delivery, installation, activation of the Services at Your premises;

    11. "Early Termination Charges"shall have the meaning assigned to it in Clause 12 (b);

    12. “Equipment” means any equipment sold, leased, maintained or otherwise by Us to You, for the provision of the Services;

    13. "Fees"means all relevant fees, prices, tariffs, outstanding amounts and other charges including but not limited to fees to be paid by You in Ringgit Malaysia to Us for the use of the Service(s);

    14. "IPR"means intellectual property rights;

    15. “Late Payment Interest” means the penalty imposed at 8% per annum on all outstanding amount and cost incurred by Us from the day after the due date until the date of the Customer’s full payment;

    16. "MCMC"means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers.

    17. "Minimum Contract Period"means a fixed term specified in the Registration Form (and if none specified twenty-four (24) months) commencing from the date of activation for which You have committed to use the Service(s) under this Agreement.

    18. “Modification Form” means the form to be filled in by You in order to change your Service Package, requesting additional Service(s), Service(s) upgrade or downgrade.

    19. "Registration Form"means a service registration form, in printed form, electronic mode (or any other mode issued by Us) which is used to submit and process registration request for the Service to be provided to a customer.

    20. "Service(s)"means the services selected by You in the Registration Form and to provided by Us to You over Our network which may consists of voice calls, internet access and any value-added services including but not limited to any other services that We may introduce in the future which We may from time to time notify You.

    21. “Service Acceptance Form” shall have the meaning assigned to it in Clause 3 (d).

    22. “Service Activation Test(s)” means the applicable standard test(s) carried out by Us to establish the Service(s) readiness.

    23. "Service Package"means a set of services which may or may not include an Equipment that is offered as a package to customers upon certain specific terms in relation to the provision of Service and "Service Packages" shall mean two or more types of Service Package.

    24. “Service Provider(s)” means any network operator or telecommunications service provider whose network is connected to Us.

    25. "Subscriber Number" means a number provided by Us to You pursuant to the Service(s).

    26. "Us", "We"or ""Our" means TT dotCom Sdn. Bhd.

    27. "You", "Your"means the named subscriber in the Registration Form.

Updated on 3 October 2017

Hook Up & Earn – Customer Referral Programme

Programme Rules

  1. You must be an existing TIME customer with a valid subscription for TIME Fibre Home Broadband™ (“TIME Broadband”).

  2. You may only submit referrals for TIME Fibre Home Broadband™ services.

  3. To qualify for the referral bonus of Ringgit Malaysian One Hundred (RM100) bill discount (“Referral Bonus”) for inviting a new TIME customer (“Referee”):-

    1. You must provide the link generated in the referral email or in TIME Self Care portal to the Referee.

    2. The Referee must click the link, select the desired TIME Broadband package and complete their registration for TIME Broadband online through the same link before the end of the Programme Duration using the prescribed registration form (as available through the aforementioned link) and their TIME Broadband must be successfully activated (successful activation means successful installation and activation of TIME Broadband).

    3. The Referee’s TIME Broadband service must be successfully activated before you are entitled to the Referral Bonus.

    4. The Referee who registers for TIME Broadband must be a new TIME customer (and not a returning or existing TIME customer). TIME reserves the right to determine in its sole discretion whether the Referee is a new TIME customer or otherwise.

    5. You must not refer yourself. TIME reserves the right to deny the Referral Bonus if the account holder of the Referrer and Referee is the same individual even though the service address is different.

  4. The Referral Bonus will be granted in the form of RM100 bill discount starting from 03/10/2017, which will be reflected in your bill statement and this discount will only offset your monthly recurring service charges. Any remaining Referral Bonus will be brought forward to the next bill cycle.

  5. The Referral Bonus in the form of RM100 cash reward will be discontinued from 03/10/2017. If you have submitted a referral through TIME Self Care Portal before 03/10/2017 but the Referee’s TIME Broadband service is successfully activated from 03/10/2017 onwards, your Referral Bonus will be in the form of RM100 bill discount.

  6. If you cancel your subscription for TIME Broadband prior to receipt of any entitled Referral Bonus, you are no longer eligible to receive such entitled Referral Bonus(es) under this Programme and the balance from the accumulated Referral Bonus after offsetting the final bill will be forfeited.

  7. Referral Bonuses are not refundable or exchangeable with other rewards.

  8. There will be no rollback once a Referral Bonus is redeemed.

  9. These Programme Rules are to be read in conjunction with the Terms and Conditions below.

Terms & Conditions

  1. These terms and conditions apply to the “Hook Up & Earn” programme (“Programme”) organised by TT dotCom Sdn Bhd (“TIME”). By participating in the Programme, you agree to be bound by these terms and conditions, the Programme Rules which are available in the above section (“Programme Rules”) and TIME’s Privacy Policy available at http://www.time.com.my/privacy-policy (collectively, “Terms”).

  2. The Programme is valid for as long as TIME deems necessary (“Programme Duration”). TIME reserves the absolute right at any time without prior notification and without assigning any reasons thereto to cancel, terminate, postpone or suspend indefinitely the Programme. Referrals and/or registrations received after the Programme Duration will automatically be disqualified.

  3. Programme Eligibility
    Only existing TIME customers with a valid subscription for TIME Fibre Home Broadband™ (“TIME Broadband”) and a valid email address are eligible to participate in the Programme.

  4. How to Participate
    1. All referrals must be submitted using the link provided. Only referrals for TIME Fibre Home Broadband™ services may be submitted.

    2. You must adhere to the Programme Rules and all on-screen instructions in the Referral Email or the Programme page in the TIME Self Care Portal.

    3. You may track the status of your Referees’ application for TIME Broadband in the Programme page of your TIME Self Care Portal. If you have referred via the link provided in the Referral Email, you may still track the status of your Referee’s application in the Programme page of your TIME Self Care Portal. If you are not a TIME Self Care Portal user, you must register for an account at Self Care in order to track the status of your Referee’s application.


  5. Personal Data
    Participation in this Programme may require you to submit personal data about the Referees such as name and email address. You hereby warrant that you have obtained all necessary consent from the Referee(s) where you have provided their personal data for purposes of the Programme and you agree to allow TIME to communicate with the Referees about your participation (for example, by disclosing to the Referees that an invitation was sent by you). All personal data collected will be subject to TIME’s Privacy Policy.

  6. Rights of the Organiser
    1. TIME reserves the right, in its sole discretion, to disqualify you if you are found or suspected to be tampering with the Programme, TIME Self Care Portal and/or Programme submission process or the operation of this Programme. TIME reserves the right to disqualify you from this Programme and/or to forfeit any Referral Bonus you may be entitled to if TIME believes, in its sole and absolute discretion, you have undertaken fraudulent or unfair practices and/or activities or other activities harmful to this Programme or the submission process. Fraudulent activities are deemed to include, but is not limited to any act of deceit and/or deception and/or cheating. Unfair practices include, but is not limited to, conducting any form of advertising or promotional activities to promote your participation in the Programme (i.e. to source for new Referees for your benefit).

    2. TIME reserves the absolute right at any time without assigning any reasons and without notice to add, alter, modify, change or vary the Terms contained herein, wholly or in part at its absolute discretion. If you participate in the Programme, you are deemed to have knowledge of and to have agreed to any changes or variations to these Terms. You agree that your continued participation in the Programme will constitute your acceptance of these Terms (as varied or changed).


  7. No Warranty
    TIME and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, suppliers and/or subcontractors provide the Programme and the TIME Self Care Portal on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, suppliers and/ or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by you from the TIME shall create any warranty and you may not rely on any such statement of warranty.

  8. Liability & Responsibility
    1. You shall assume full liability and responsibility in the event of any liability, mishap, injury, loss, damage, claim or accident resulting from your participation in this Programme, redemption and/or usage of the Referral Bonus.

    2. All costs, fees and/or related expenses that are incurred during the participation in this Programme and/or during the redemption of the Referral Bonus are your sole responsibility.

    3. TIME shall in no event nor for any reason whatsoever be liable, even if foreseeable or if TIME or its agents or employees may have been advised of, or otherwise might have anticipated, the possibility or likelihood of such damages, losses or expenses, for any damages, loss or expense, including direct, indirect, special, consequential or punitive damage, or economic loss, or any claims for loss of profits or loss of use, whatsoever or howsoever caused (regardless of the form of action, including tort or strict liability), arising directly or indirectly from or in connection with: (i) any access, use or the inability to access or use the TIME Self Care Portal; (ii) any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent, program or macros; (iii) any use of or access to any other website or webpage linked to the TIME Self Care Portal; (iv) any services, products, or information, data, software or other material obtained or downloaded from the TIME Self Care Portal, or from any other website or webpage linked to the TIME Self Care Portal; (v) your use or misuse of the TIME Self Care Portal or Referral Bonus; (vi) sales, customs and/or import or export taxes; (vii) any indirect, incidental, consequential, special or exemplary costs, claims, expenses, loss or damages, even if informed of the possibility of such costs, claims, expenses, loss and damage; (viii) lost revenues or profits; or (ix) loss, damages or expense arising from or in connection with any loss of data or interruption in use, or availability, of data.


  9. Indemnification
    You hereby agree to fully indemnify and hold TIME and each of TIME’s representative offices, authorised agencies and sponsors, and the directors, officers, employees and assignees thereof (the “Indemnified Parties”) harmless from and against any and all claims, loss or damage (including but not limited to economic loss, loss of or damage to any property or injury to or death of any person and any legal costs) that may be suffered or incurred by any of the Indemnified Parties arising whether directly or indirectly from:
    1. from any negligent act or omission or wilful default, misconduct or fraud of the committed by you;

    2. from any action or claim whatsoever brought against the you in connection with any breach of the Terms; and

    3. from any claim by a third party against any Indemnified Parties in respect of (i) and (ii) above.


  10. Severability
    The invalidity or unenforceability of any of the provisions in these Terms shall not adversely affect or impair the validity or enforceability of the remaining provisions of these Terms.

  11. Additional Terms
    1. These Terms shall be governed by, and construed in accordance with the Laws of Malaysia and the parties hereby submit to the exclusive jurisdiction of the Courts of Malaysia.

    2. All other terms and conditions governing the use of TIME Broadband services shall apply herein mutatis mutandis.

    3. In the event of your breach of these Terms, TIME’s failure to enforce these Terms shall not constitute a waiver of these Terms, and such failure shall not affect the right later to enforce these Terms. TIME would still be entitled to use its rights and remedies in any other situation where you breach these Terms.

    4. You are responsible for any and all tax liabilities associated with the Programme. Referral Bonus(es) that you receive may constitute taxable income.


Updated on 14th February 2017

VAS Product – The star ePaper

The Star ePaper and e-Flavours

You acknowledge that you have read the terms and conditions set out herein. You (the Customer) are deemed by signing up for The Star E-Paper Service and e-Flavours (the “Service”), to have accepted these terms and conditions and agree that these terms shall form a binding agreement (“Agreement”) between Yourself and TT dotCom Sdn Bhd (52371-A) (“We”, “Our” or Us”) for the Service. Please note that any attachments, appendices, addendums, amendments or updates shall constitute the whole agreement between You and Us. We may amend and update the terms and conditions from time to time. We may give notice of such amendments or updates in any manner We deem appropriate which shall include online publication at Our website (www.time.com.my). Continuation in the access or use of the Service shall signify Your acceptance to the changes and updates to the terms and conditions with regards to the Service.

  1. Provision of the Service(s)

    1. Application for Service(s)
      You must be at least 18 years old and above to be eligible for the Service(s).

    2. Approval
      The provision of the Service shall be at Our sole discretion and is provided to You subject to these terms and conditions.

    3. Privacy Policy
      You agree to and accept the terms of our Privacy Policy, and which you consent to Us using Your personal information according to the Privacy Policy and subject to Clause 8 below.

    4. Scope of Service(s)
      The Service enables You to access to the digital replica of The Star newspaper and Flavours magazine (hereinafter individually referred to the “The Star e-Paper” and “e-Flavours” respectively). The exact scope of the Service is as specified in the Registration Form or as may be periodically changed by Us.

    5. Promotion Terms
      If the Service is provided under a specific promotion or part of a bundled plan, then the relevant promotion and/or bundle terms and conditions shall apply in addition to or in substitution of the terms and conditions in this Agreement (as the case may be), and such promotion and/or bundle terms shall override these terms to the extent that these terms are inconsistent with those terms.

    6. “As-Is” Basis
      The Service is provided on an “as is” and “as available” basis. We shall not be liable for and make NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND OF RELATION TO THE SERVICE INCLUDING BUT NOT LIMITED TO AVAILABILITY, ACCESSIBILITY, TIMELINESS, FREE FROM ANY FAULT OR ERROR OR UNINTERRUPTED USE OF THE SERVICE, SEQUENCE, ACCURACY, COMPLETENESS, TIMELINESS OR THE SECURITY OF ANY DATA OR INFORMATION TRANSMITTED USING THE SERVICE OR PROVIDED TO YOU AS PART OF THE SERVICE OR FORCE MAJEURE EVENT. NO ADVISE OR INFORMATION WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY AND SHALL BE USED BY YOU AT YOUR OWN RISK.

    7. Service Availability
      You must be a subscriber for Our broadband services to be eligible to subscribe for this Service.

      We reserve the right to reject Your Registration Form due to the inability to fulfil Our subscription offer or under exceptional conditions not within Our reasonable control.


  2. Service Package

    1. Subscription of Service
      For new customers, You can subscribe to the Service through online registration at https://apps.time.com.my/onlinesubscribe/index.php/main or simply fill up a registration form which is available at Our main and regional office or through Our appointed dealers.

      For Our existing broadband services customers, You can subscribe to the Service through Our selfcare portal at http://selfcare.time.net.my/auth/login or call Our Customer Service Hotline at 1800 18 1818 for more information in respect of your Subscription.

      To facilitate the subscription, You undertake to provide complete and accurate information required by Us. For subscription of The Star e-Paper and e-Flavours, You will be billed together with Your broadband subscription based on the service package plan You have chosen. You will receive Your respective bill in accordance to the Billing Cycle of Your existing broadband package plan.

    2. Access
      The Star e-Paper and e-Flavours is operated by Star Publications (Malaysia) Berhad. You will be able to access The Star e-Paper and e-Flavours once Your designated User Account has been successfully created. For new customers, We shall provide the password for Your designated User Account within three (3) working days after the broadband line is activated. For existing customers, We shall provide the password for Your designated User Account within three (3) working days from the date of Your application.

    3. Variation of Subscription Package
      You may vary or change your Subscription Package based on the following conditions:
      1. RM25 ePaper package – You may vary the Subscription Package at any time; or
      2. RM10 ePaper package – You may vary the Subscription Package once your existing contract ended.

      For package details, kindly refer to our main website at www.time.com.my

      Variation of the Service Package may be done by Yourself by logging in to Our selfcare portal at http://selfcare.time.net.my/auth/login . Your variation of the Service Package will take effect immediately.

      Non-termination and/or variation of Your Subscription will render Your subscription automatically renewed on monthly basis.


  3. Service Commencement

    1. The Subscription shall commence when:
      1. Your Subscription application is approved; and
      2. We provide Your designated User Account and password to access the Service.

  4. Fees

    1. By registering for the Service, You agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:
      1. Monthly Fees for the Service; and

      2. Any relevant taxes and duties payable on the Service including without limitation service tax, value added tax, goods and services tax (GST), or other tax or charges and shall indemnify Us for payment of the same; and

      3. Other charges as may be determined by Us from time to time and notified to You.

    2. Usage
      You also agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:
      1. The monthly Fees for the respective Subscription Package subscribed by You in accordance with Our standard applicable rate or such rates We may prescribe and notify You from time to time; and

      2. All other amounts outstanding to Us which shall include but not limited to Our costs and expenses on solicitor-client basis and other incidental costs as a result of Us having to recover such amount through legal action.
    3. We shall be entitled to revise the Fees or any other charges for the Service or part thereof at anytime by posting such revisions on Our website. We also have the right to withdraw the packages promotion at any time, without further notice to You, as the case may be.

    4. If the Service is temporarily suspended due to Your request or the Service is interrupted or lost due to Your negligence or default, We may continue charging You and You shall be liable to pay all the charges during such period until such period the Service is restored or terminated, as the case may be.

    5. We may upgrade or remove any of the features of The Star e-Paper and e-Flavours in Your Subscription. No form of refund or discount will be given to You should You decide not to accept the upgraded version or features or upon removal of any of the existing features of The Star e-Paper and e-Flavours.

    6. We may withdraw any section(s)/title(s)/page(s) of The Star e-Paper and/or e-Flavours at any time as we deem fit without notification to You. No refund or discount will be made available to You in the event of a withdrawal under this Clause.

  5. Your Responsibilities

    You shall:


    1. comply and not to contravene with all applicable laws of Malaysia in utilizing the Service;

    2. comply with all notices or instructions given by Us from time to time in respect of the use of the Service;

    3. comply with the rules of any network to which the Customer has access through the Service;

    4. be solely responsible for all information retrieved, stored and transmitted by You through the use of the Service;

    5. pay and settle all Fees and any other charges due to Us in accordance with these Agreement; and

    6. abide and adhere to these Agreement, including any variations thereof by Us from time to time.


  6. Prohibited Use of Service

    You shall not:


    1. use the Service for any unlawful purpose including and without limitation to criminal purposes;

    2. infringe any intellectual property rights; and

    3. use the Service in any manner, which in Our opinion, may adversely affect the use of the Service by other(s) or efficiency or security as a whole.


  7. Security

    1. You shall take all such measures as may be necessary to protect Your own system and network;

    2. You shall be responsible for maintaining the confidentiality of Your password (including without limitation changing Your password from time to time), User Account information, and shall not reveal the same to any other person. Where user identification is necessary to access the Service, You will only use Your own user identification.

    3. You shall inform Us within twenty four (24) hours if Your User Account or password has been compromised. Until such report has been made, You will be responsible for all transactions and access using the User Account, user identification or password by any third party and We will not be held responsible for any prohibited and/or unauthorized use of the Service as provided in this Agreement.

  8. Use and Disclosure of Personal Information

    By agreeing to the terms and conditions contained herein, You hereby allow Us to collect Your Personal Information to be regulated and managed by Us. You also hereby agree to receive the latest information in respect of Our products, news and event updates, rewards and promotions, special privileges and initiatives from Us, Our partners and Our advertisers (as the case may be).

    If You do not wish to receive the above, kindly contact Us as 1800 18 1818 or email to cs@time.com.my.


  9. Termination
    1. Subject to Clause 10 herein, You may terminate Your User Account with Us at any time through Our selfcare portal at http://selfcare.time.net.my/auth/login or by calling Our Customer Service Hotline at 1800 18 1818.

    2. We may terminate Your account if:
      1. You fail and/or neglect to pay Us amounts owed in accordance with these Terms and Conditions;

      2. You have terminated Your broadband services with Us;

      3. You are adjudicated bankrupt or insolvent or a bankruptcy petition is filed against You;

      4. You are in breach of any of the terms of this Agreement or any other promotional terms, if any;

      5. You use the Service in breach of the CMA 1998 and its statutory instruments or any other written law;

      6. You have been blacklisted by any other service provider with whom We have bilateral and/or contractual obligations;

      7. We are so instructed or directed by MCMC or any other federal or statutory agency or regulatory body;

      8. it is in the public interest; or due to the existence of a declared public emergency;

      9. any event of Force Majeure which continues for a period of more than sixty (60) days; or

      10. if We feel that You may create imminent physical harm (such as interruption, disruption or congestion) to Our network, defraud Us, create imminent physical harm or abuse Our personnel.


    3. The effective date of termination will be after three (3) working days after Your termination application.

    4. Refund
      We will not be issuing any refund to You in the event:
      1. Your subscription is automatically renewed or You have terminated the Service before the expiry of the Subscription Period, We will not provide any form of refund to You.

      We may, at Our sole discretion issue refund to You in the event:
      1. We are unable to fulfill Your subscription; or

      2. under any exceptional circumstances as deemed appropriate by Us

  10. Effect of Termination

    1. Upon termination of Your User Account and/or this Agreement by either Party, You will be liable to Us for:

      1. the Fees for the Service at a pro-rated scale to be calculated up to the effective date of termination, unless otherwise stated; and

      2. any outstanding amount(s).

    2. If You are on RM10 ePaper package and You terminate the Service before the expiry of Your Subscription Period, You will need to pay penalty to Us in the amount equivalent to the remaining Subscription Period.

    3. All of the above amounts stipulated in foregoing sub-clause (a) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our bill which will be billed to You in the Billing Cycle following the termination of Your User Account/Agreement. We have the right to set off this debt against any money due to You from Us.

    4. We may set off any advance payments (if collected) and any sum that We may owe You under any this or any other agreement against any outstanding and unpaid charges in Your account. The remaining balance (if any) would be refunded to You without interest after Your User Account is fully settled and this Agreement is terminated.


  11. Disclaimer

    1. We disclaim and exclude all liabilities from Your usage of the Service. This applies to other service providers, and their officers, employees, contractors and agents or other persons to whom they are responsible, whether it relates to any Act, omission or delay by these parties.

    2. We and/or Our affiliates will not be liable for special, indirect or consequential damages including loss of profits, revenue, business and anticipated savings for any service interrupted which was caused beyond Our control but not limited to any event of force majeure.

    3. We are not responsible and accountable for any third party service or products which are not endorsed, bundles together and/or connected with Our Service.

    4. In the event we are unable to provide our Service continuously for thirty (30) days due to force majeure including but not limited to the Act of God, requirement of any governmental or regulatory authority, war, national emergency, accident, fire, flood, equipment, computer, electrical and power failure, fault, interruption or disruption of Our or other service providers’ network, blind-spot, riot, strikes, lock-out, industrial dispute or epidemics of infectious disease, We may terminate this Agreement by giving thirty (30) days written notice to You.

    5. You are solely responsible and We shall not be liable in any manner whatsoever for ensuring that the usage of the Service is in compliance with all applicable laws, rules and regulations for the use of any telecommunications systems, services or equipment being in force either in Malaysia or at Your country (as the case may be).

  12. Limitations On Liability

    1. We shall not be liable for any loss and/or damage whether direct, indirect, consequential, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings, and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
      1. Your use or inability to use the Service;

      2. any malfunction or unauthorized use of the Service for whatever reasons;

      3. any act, omission, error, default or delay by Us, Our officers, employees or agents in relation to the Service;

      4. any loss You suffer as a result of not keeping Your password and other security information confidential; or

      5. or any unauthorized access to Your data even where the access occurs as a result of a fault in Our network or any other equipment or software owned, operated or supplied by Us.

      (collectively, the “excluded damages”), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.


    2. Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claim arising out of Your act or omission in relation to the Service or any part thereof.

    3. You acknowledge that We shall not be liable for the security of Your data or passing over the Service or Our network and that we shall have no obligation to ensure, and make no representation or warranties concerning the security of such data. You shall be solely responsible for the data retrieved, stored or transmitted through the Service.


  13. Variation

    We may vary, add and amend the terms and conditions or any part of this Agreement including but not limited to the tariffs and Fees at any time and You shall be bound by such amendments or variations. Notice of such amendments may be given by Us in any manner We deem appropriate. Continued use of the Service by You after such notice shall be deemed to be an acceptance to such amendments or variations.

  14. Novation & Assignment

    1. We may assign and/or novate this Agreement to any third party which shall take effect upon notice to You by an email or other electronic notice to You.
    2. This Agreement is personal to You and cannot be assigned without Our prior approval in writing.

  15. Intellectual Property Rights

    1. No Granting of Rights to Third Parties
      You will not sell, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regards to the access and usage of Your designated User Account for the Service.

    2. Indemnification
      You shall indemnify and keep Us indemnified from and against any loss, damages, claims, liabilities or expenses arising from any infringement of intellectual property rights including without limitation licenses, copyrights, trade mark and patents due to Your willful negligent act or omission.

  16. Miscellaneous

    1. Incorporation by Reference
      All promotional terms and conditions referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made. If the terms of Our Registration Formare inconsistent with these terms, then these terms shall prevail.

    2. Governing Law
      This Agreement is governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the Malaysian courts.

    3. Severability
      If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.

    4. Links to Third Party Sites
      Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.

    5. Conclusive Evidence
      A certificate signed by Our Chief Financial Officer shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.

    6. Delay not prejudicial
      No delay in acting on Our part or enforcing Our rights under this Agreement or at law shall amount to a waiver of Our rights or prejudice Us in acting against You.

    7. Deemed Acceptance
      You are deemed to have accepted the terms herein by:

      1. signing on the Registration form (via hard copy, online sign-up or on Our selfcare portal, as the case may be);

      2. marking the check box, click “I Agree”, or such other means as We have specified that indicates Your agreement to these terms and conditions; or

      3. using the Service.


    8. Notice
      We may give notice to You by posting at Our website, emailing You, or faxing or posting to Your address as stipulated in the Registration Form or any address as may be notified in writing by You to Us from time to time. Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time. Such notices shall be deemed to be received if:

      1. by post, by the third day from the date of posting;

      2. by fax, upon receipt of faxed transmission as evidenced by the transmission report; or

      3. posting on website, twenty four (24) hours from posting.

      Service on legal process upon You may be affected by registered post to Your last known address as stated in the Registration Form or other address notified to Us and deemed served upon posting.

      For the avoidance of doubt, if You fail to notify Us of change of address, the resulting delay or non-delivery or invoices or communication sent by Us to You will not affect our legal rights and remedies.


    9. Binding on Successors
      This Agreement is binding upon the successors-in-title, executors, administrators, personal representatives and assigns of You and upon Our substitutes and assigns.

  17. Definitions & Interpretations

    Unless the context otherwise requires, these words mean as follows:

    1. “Act” means the CMA 1998 or any other applicable act in force at the time;

    2. “Affiliate” means Our holding company, subsidiary, associated and related company, successors, assignees, employees and agents;

    3. “Billing Cycle” means the monthly, quarterly, half-yearly and yearly cycle between billings as generated from Our billing system (as the case may be);

    4. “Fees” means all relevant fees, prices, tariffs, outstanding amounts and other charges including but not limited to fees to be paid by You in Ringgit Malaysia to Us for the use of the Service;

    5. “MCMC” means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers;

    6. “Registration Form” means a service registration form, in printed form, electronic mode (or any other mode issued by Us) which is used to submit and process registration request for the Service to be provided to You;

    7. “Service” means The Star e-Paper and e-Flavours in a digital form and as selected by You in the Registration Form and to be provided by Us to You over our network;

    8. “Subscription Package” means the RM10 ePaper package or RM25 ePaper package of The Star e-Paper and e-Flavours;

    9. “Us”, “We” or “Our” means TT dotCom Sdn Bhd;

    10. “User Account” means the designated user account and password provided to You in order to access the Service; and

    11. “You”, “Your” or “Yourself” means the named subscriber in the Registration Form.


Small Business

You acknowledge that you have read the terms and conditions set out herein. You (the customer) are deemed by executing the Registration Form or accepting through such other mode as specified, to have accepted these terms and conditions and agree that the Registration Form and these terms, shall together form a binding agreement ("Agreement") between Yourself and TT dotCom Sdn Bhd (52371-A) (“TIME”) for the Service(s) and accompanying Service Package which You have selected in the Registration Form. Please note that any attachments, appendices, addendums, amendments or updates shall constitute the whole agreement between You and Us. We may amend and update the terms and conditions from time to time. We may give notice of such amendments or updates in any manner We deem appropriate which shall include online publication at Our website, www.time.com.my. Continuation in the access or use of the Service(s) shall signify Your acceptance to the changes and updates to the terms and conditions with regards to the Service(s).

  1. Provision of the Service(s)
    1. Application for Service(s)
      You must be authorised and have the power to take all requisite action to make this application for and on behalf of your company. If registration is made under Your representative’s name, he must be at least 18 years old and above to be eligible for the Service(s).
    2. Supporting Documents
      Upon submitting the application, You are required to submit the necessary supporting documents with all information being accurate, complete and current. You undertake to inform Us of any updates or changes to such information or documents.
    3. Approval
      The provision of the Service(s) shall be at Our sole discretion and is provided to You subject to these terms and conditions together with any other terms relevant to the Service Package as selected by You in the Registration Form (details of Service Packages are available at www.time.com.my). In the event You decide to cancel Your application after the application has been approved by Us, We shall charge You for the actual amount of the work done for the preparation of the installation and/or activation of the Service(s).
    4. Ethical Service Usage Policy
      You agree to use the Service(s) in accordance with Our Ethical Service Usage Policy (available at http://www.time.com.my/fair-usage-policy.
    5. Privacy Policy
      You agree to and accept the terms of our Privacy Policy (available at http://www.time.com.my/policy_privacy, and which you consent to Us using Your personal information according to the Privacy Policy.
    6. Scope of Service(s)
      The Service(s) enables You to access the Internet and/or make and receive voice calls as a result of being connected to Our network. The exact scope of the Service(s) is as specified in the Registration Form or as may be periodically changed by Us.
    7. Access to Your Premises
      (i) Time to Install. We will use our best endeavours to activate the Service(s) at Your premises as soon as practicable. If Your use of the Service(s) requires Us to undertake installation work at Your premises, then You are deemed to have authorised Us or our appointed contractor to enter and exit Your premises and to remain thereon to carry out and complete the installation at the address You provided. You will, at no charge to Us, provide Our authorised personnel with constant electricity supply and other electrical, installations or fittings, a rent-free place to install the equipment and such other reasonable assistance, co-operation and facilities necessary for the carrying out and completion of the installation works. (ii) 3rd Party Permission. You must have procured all 3rd party’s permissions, licenses and consent needed for the installation (if any) to be done at Your own costs. (iii) Changing installation date. If You change the agreed date for installation, then We may, unless waived by Us, charge You additional charges for the deferment.(iv) ID Display. All Our authorised personnel shall display Our authorised identity cards and uniforms when at Your premises. If You are in doubt as to the genuineness of the authorised identity card, please contact Our Customer Care centre at 1800 18 1818 or via email at customerservice@time.com.my.
    8. Promotion Terms
      If the Service(s) is provided under a specific promotion or part of a bundled plan, then the relevant promotion and/or bundle terms and conditions shall apply in addition to or in substitution of the terms and conditions in this Agreement (as the case may be), and such promotion and/or bundle terms shall override these terms to the extent that these terms are inconsistent with those terms.
    9. “As-Is” Basis
      The Service(s) is provided on an "as is" and "as available" basis. We shall not be liable for and make NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND IN RELATION TO THE SERVICE(S) INCLUDING BUT NOT LIMITED TO AVAILABILITY, ACCESSIBILITY, TIMELINESS, FREE FROM ANY FAULT OR ERROR OR UNINTERRUPTED USE OF THE SERVICE(S), SEQUENCE, ACCURACY, COMPLETENESS, TIMELINESS OR THE SECURITY OF ANY DATA OR INFORMATION TRANSMITTED USING THE SERVICE(S) OR PROVIDED TO YOU AS PART OF THE SERVICE(S) OR FORCE MAJEURE EVENT. NO ADVISE OR INFORMATION WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE(S) WILL CREATE ANY WARRANTY AND SHALL BE USED BY YOU AT YOUR OWN RISKS.
    10. Service Availability
      The Service(s) shall only be made available at Your premises stated as the service installation address in the Registration Form.
  2. Service Package
    1. Advance Payments
      You may be required to make an advance payment if specified and/or required under the Registration Form in respect of your Service Package. This advance payment will be off-set against the periodical recurring charges or any charges that You are to pay to Us.
    2. Deposit
      You may be required to make a deposit if specified and/or required under the Registration Form in respect of your Service Package. We shall maintain the deposit sum for so long as You are a subscriber of Our Service(s).
    3. Minimum Contract Period
      Unless otherwise specified by Us, the Service(s) will be provided to You for the Minimum Contract Period and thereafter Your subscription shall continue automatically upon its expiry on a yearly basis. You may terminate the Service(s) by giving a thirty (30) days’ written notice to Us prior to the expiry of the Minimum Contract Period, subject to the payment of the Early Termination Charges as stipulated in Clause 12(b) herein. The Minimum Contract Period for the Service(s) subscription shall commence on the Service Commencement Date, as specified in Clause 3(a) and shall expire on the expiry of this Agreement.
    4. Quota Allocation
      Where applicable, if you fail to use the Service(s) in accordance with the Fair Usage Policy and the Ethical Usage Policy, your Quota Capacity Allocation shall result in reduced bandwidth (throttled down).
    5. Change of Service Package
      You may upgrade the Service Package and/or apply for additional Service(s) during the Minimum Contract Period subject to You agreeing to pay any and all additional charges as may be prescribed by us. You may also downgrade the Service Package that You have subscribed for during the Minimum Contract Period subject to a reasonable fee to be paid by You. For the avoidance of doubt, if You upgrade or downgrade the Service(s) pursuant to this sub-clause, the Minimum Contract Period shall be reset and commence from the date of activation of the upgraded service and the original Minimum Contract Period shall end. In order to request for additional Service(s) or to downgrade or upgrade or vary the existing Service(s), You must complete and submit to Us the Modification Form or any other forms as may be prescribed by Us. We may accept or decline Your request. For any additional services, cancellation, termination or changes to Your existing Service(s), We may impose additional charges. Upon Our acceptance of the request of any modification, the Minimum Contract Period shall re-commence on the date the Service Package is modified and activated by Us and shall be extended accordingly for another twenty-four (24) months or such other agreed period thereafter and this shall be the new Minimum Contract Period.
  3. Service Commencement
    1. The Service(s) shall commence (“Service Commencement Date”) when:
      1. The Service(s) is installed, tested, activated and made available for You pursuant to Clause 3(d) below; or
      2. Your first usage of the Service(s), whichever occurs first.
    2. Unless you have authorised a representative to be present, You shall be present during the scheduled installation appointment date and time at the service installation address.
    3. Additional installation and material cost might incur depending on the actual condition at service installation address, and the distance from the nearest network connection point to Your service installation address.
    4. Upon successful installation, You shall execute a service acceptance form to indicate the acceptance of the Service(s) (“Service Acceptance Form”). The Service Acceptance Form is to be returned to Us or Our appointed installer on-the-spot after the installation of the Service at the service installation address.
    5. You shall, at no charge to Us, provide our Authorised Personnel, with such assistance, co-operation, facilities and environmental conditions for supply, delivery, installation and commissioning of the Services including but not limited to the housing of any Equipment, secure and constant electricity supply, the back-up supply and other electrical, installations or fittings to enable the installation and activation of the Service(s) at Your own cost.
    6. If the Service(s) includes voice telephony, then we shall allocate the necessary telephone number(s) to You but such number shall be Our property and maybe subject to additional charges if so determined by the MCMC. We may be required under any direction or any law or for any other reason change the phone number(s) assigned to You. We will do our best to give You notice of any change required. We will not be liable for any costs which You or anyone else may incur as a result of such change.
    7. In the event the Service(s) cannot be installed and/or activated on the agreed CRD as stated in the Registration Form (“Initial CRD”) due to:
      1. Your failure to make the premises ready and available for installation; or
      2. Your failure to obtain the necessary permissions, approvals, consents and licenses; or
      3. Your request to change the CRD; or
      4. Any reason whatsoever which is not due to Our fault;
      You may request to change the Initial CRD to another date at least three (3) days before the Initial CRD. You are allowed to change the CRD twice after the Initial CRD but in any event no later than one (1) month from the Initial CRD.
    8. If the circumstances stated in any of Clause 3(g) above cannot be rectified or remedied and the Service(s) still cannot be rendered at the end of the one (1) month period, We may immediately terminate the application and charge You a reasonable sum for all work done in preparation for the installation and/or activation of the Service(s).
    9. We shall carry out the Service Activation Test(s) after installation and may automatically activate the Service(s) upon the successful completion of the Service Activation Test(s) without prior notice to You.
    10. Notwithstanding anything to the contrary herein, for Service(s) which do not require installation, We may automatically activate the Service(s) within such period as We may specify from the date where Your account for the Service(s) is registered by Us, without notice to You.
  4. Fair Usage Policy
    In ensuring that Our network is not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (details of which are available at http://www.time.com.my/fair-usage-policy. You are deemed to have agreed to be subject to the said Fair Usage Policy and any action We may take in pursuance of the same.
  5. Fees
    1. By registering for the Service(s), You agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:

      1. one time Activation Fee upon registration;
      2. standard installation fee:
      3. one time deposit(s) for the Equipment upon registration (if any);
      4. a security deposit upon registration (if any);
      5. advance payment sum (if any);
      6. building installation fee (if any);
      7. any relevant taxes and duties payable on the Service(s) including without limitation service tax or goods and services tax, value added tax or other tax or charges and shall indemnify Us for payment of the same;
      8. stamp duty payable for this Agreement; and
      9. other charges as may be determined by Us from time to time and notified to You.
    2. Usage
      You also agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:
      1. the monthly fees for the type of Service Package subscribed by you in accordance with Our standard applicable rate or such rates We may prescribe and notify you from time to time. You will be bound by the standard applicable rates for voice calls specified on the date of your subscription unless otherwise specified by Us;
      2. all other amounts outstanding to Us which shall include but not limited to Our costs and expenses on solicitor-client basis and other incidental costs as a result of Us having to recover such amount through legal action.
    3. Additionally, if Your Service Package is bundled with an Equipment, You will be subject to further charges and/or payments in accordance with the relevant Service Package, unless waived.
    4. We shall be entitled to revise the amount of security deposit, Fees or any other charges for the Service(s) or part thereof at anytime by posting such revisions on Our website. We may vary the amount of deposit or security for a company not registered in Malaysia.
    5. If You have subscribed for more than one Service, We may consolidate the charges for all the services into one Bill and issue a single bill to You for those services.
    6. If the Service(s) is temporarily suspended due to Your request or the Service(s) is interrupted or lost due to Your negligence or default, We may continue charging You and You shall be liable to pay all the charges during such period until such period the Service(s) is restored or terminated, as the case may be.
    7. If your services are subject to any credit limits, you must observe such credit limits we set from time to time. We may restrict your use of the Services without further notice to You if You exceed the credit limits We have set. However, you will continue to be liable for all Fees incurred in excess of any credit limit in place.
  6. Billing & Payments
    1. You will be charged according to the type of Service Package subscribed by You and We will bill You periodically in accordance with the Billing Cycle relevant to Your account.
    2. It shall be incumbent upon You to periodically check Our portal for Your latest Bill. However, issuance of a Bill is not a prerequisite to You making payments to Us. You may be required to make payment prior to the issuance of your monthly Bill should your usage approach or exceed the credit limits We have set.
    3. We may set-off the security deposit against any outstanding Fees or any other charges in Your account that is remain unpaid. The remaining balance, if any, will be refunded to You without interest after Your account is fully settled and this Agreement is terminated.
    4. In the event You desire the hard copy monthly bill or a reprint of a hard copy, a reasonable fee will be charged per bill to You.
    5. Bills are to be settled in full before the due date ("due date") as set out in each Bill, failing which We may charge You a late payment interest for any outstanding amounts at the rate of eight percent (8%) per annum calculated on daily rest from the due date until full payment (“Late Payment Interest”). Additionally, We may restrict, suspend or terminate any or all of the Service(s) under Your Account or any other Account under Your name (notwithstanding that no outstanding charges are due under such other Account) until full payment is made.
    6. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy or dispute no later than thirty (30) days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correctly rendered and final. To avoid Service(s) interruption, You shall promptly pay Your Bill in full notwithstanding any dispute(s) or purported discrepancies.
    7. If You dispute the Fees stated in the Bill, You must inform Us in writing within thirty (30) days from the receipt of the Bill of Your reasons and You may temporarily withhold payment of the disputed amount no longer than thirty (30) days from the due date. On receipt of Your dispute, We will investigate the dispute and provide a response to You as soon as possible and Our decision will be conclusive and binding upon You. If the dispute is resolved in Our favour, then You shall pay Us the disputed amount together with our costs, expenses and interest from the day immediately after the due date until the date of full payment at eight percent (8%) per annum calculated on daily basis or at such other rates as may be imposed by us as permitted by law.
    8. You are responsible for verifying the accuracy of the payment You are making. Payment may be made at such places specified in our portal at www.time.com.my, or such other mode of payment as may be made available by Us from time to time.
    9. Any overpaid sums shall, upon confirmation from Us, be duly credited into Your account free of interest or any charges in Your next Bill. If You have more than one Account with Us, We may consolidate the Your payment towards outstanding amounts for any one of the Services and may transfer the credit balance under one Account to settle outstanding amounts due under other Account(s) under Your name.
  7. Auto Debit Services
  8. Auto Debit Services are also available to You for automated payments of Your Bills, which if selected in the Registration Form will be activated prior to the activation of the Service(s) and the following terms and conditions shall apply and such other terms and conditions as may be imposed by the Card Issuer(s) from time to time:

    1. You shall complete and return the necessary form/document together with a copy of the card (both sides);
    2. The name of the card holder used for Auto Debit Services shall be the same with the name of the owner of the Account created with and maintained by Us, either solely or jointly. If a third party credit card is used, We require a copy of appropriate authorisation from the Card owner;
    3. You shall be notified by Us on the outcome of Your application for the Auto Debit Services within thirty (30) days from the date of receipt of the necessary form/document;
    4. any outstanding amount that is due to be paid to Us prior to the Auto Debit Services commencement date shall be settled by You immediately together with any Late Payment Interest and any other charges that may be imposed by Us;
    5. You shall formally authorise the Card Issuer, to obtain details of the monthly Bill;
    6. All enquiries or disputes pertaining to the Bill shall be directed to Us;
    7. By having the Auto Debit Services, Your liability to pay Us the Bills still remains until We have received the payment from the Card Issuer(s). Accordingly, You are obliged to ensure that Your Card remains valid, activated and that You have not exceeded Your Card limits and that the Auto Debit activity can be completed. We shall not be liable to You if the Auto Debit is declined or cannot be completed for whatever reason, and in such instances You shall be deemed to be in default due to non-payment of Your Bills. You acknowledge and understand that Auto Debit is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You;
    8. You are to inform Us in writing upon changes in the Card account numbers or any other details that may be relevant or upon Your intention to withdraw from being a member of the Card service or upon Your intention to withdraw from the Auto Debit Services, otherwise You shall remain liable for payment made by the Card Issuer pursuant thereto. If You terminate the Auto Debit Services then such termination will take effect after seven (7) working days from the date of receipt of the said notice by Us;
    9. We may terminate the Auto Debit Services without assigning any reasons thereto and shall inform You of such termination by giving fourteen (14) days written notice to You.
  9. Taxes
  10. Where any goods and services tax (“GST”), value added tax (“VAT”), Government tax or equivalents thereof, is applicable to Us as the service provider under this Agreement, We are entitled to charge You the GST, VAT and/or equivalents, where applicable, thereof payable to the government with or by reason of the operation, provision or use of the Service and/or equipment under and pursuant to these Terms and which are attributable to the act, omission or neglect of You, your servants or agents.

  11. Your Responsibilities
  12. You must:

    1. obtain the necessary permission, license or permit for the supply delivery, installation and commissioning of the Service(s) at Your own cost;
    2. purchase the Equipment (where applicable) and provide/prepare Your own internal wiring and sockets within Your premises for the installation and commissioning of the Service(s) at Your own cost;
    3. promptly pay all amounts due to Us as billed to You for all charges relating to the Service(s);
    4. continue to be liable for any applicable charges and Fees during any period of interruption, suspension or loss of Service(s) or part thereof from any cause whatsoever;
    5. comply with all notices or directions relating to Your use of the Service(s) which We may issue from time to time;
    6. be fully responsible for any call or data transmitted or broadcasted by You or any person using Your Service account;
    7. not use the Service(s) for unlawful, immoral or improper purposes or to violate others’ rights in any way and to take necessary steps to prevent fraudulent, improper or illegal use of the Service(s) and not to allow others to use the Service(s) for any of the foregoing purpose in a way that may cause degradation of the service levels to other customers as determined by TIME or put the network at risk;
    8. report to Us immediately upon discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to Your Service account and lodge a police report whenever required by Us with regard thereto and provide Us a certified copy of such report;
    9. indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from Your use of the Service(s);
    10. notify Us of any changes to Your particulars or information (including change of address and telephone number(s) provided to Us;
    11. disconnect the Equipment from Our network when We have so requested; and
    12. not to resell or provide any of the Service(s) to others whether for profit or not unless agreed by Us in writing.
  13. Service Barring and Suspension
    1. We may bar or suspend Your account for such duration as We deem fit if :
      1. Your debt to Us is more than fourteen (14) days old (barring applies);
      2. You breach the terms of this Agreement and such breach is not remedied within thirty (30) days from the time that You are requested by Us to do so (suspension may apply);
      3. We are so notified, instructed or directed by the MCMC, any other federal or statutory agency;
      4. You misuse the Service or use the Service in contravention of the applicable laws and regulations, especially sections 211, 231, 232, 233 of the Communications and Multimedia Act 1998 (“CMA 1998”) (barring and suspension may apply); or
      5. You contravene Our Ethical Service Usage Policy (barring may apply);
      6. There is an emergency or for your security (barring and suspension may apply); and
        During the barring period You will not be able to make any calls or access the Internet but may receive calls and make emergency calls only. During the suspension period, You will, in addition to the foregoing prohibition, not be able to receive any calls or make emergency calls.
        Delay by Us to take action upon Your breach or default shall not prejudice Our legal rights to recover all Fees, charges, costs, interest due and any other incidental damages incurred thereto.
    2. Service Restoration. If and when You have made good the breach or default as per Clause 10(a) above, and have paid the restoration charges or re-connection charges and other costs as We may specify from time to time and upon you contacting our Customer Care centre at 1800 18 1818 or via email at customerservice@time.com.my , We shall restore the suspended or terminated Service(s) as soon as practicable from the date of receipt by Us the restoration or re-connection charges.
    3. Network Issues/Emergencies. If an emergency, force majeure or other operational reasons exists, We may have to interrupt or suspend any or all of the Service(s) that You have subscribed, We will restore the affected Service(s) as soon as reasonably practicable or otherwise terminate or permanently disconnect the Services by notifying You of such suspension, termination or disconnection.
    4. The monthly Fees or any fixed charges shall be charged and shall accrue to You accordingly during the suspension period whether the suspension is voluntary or involuntary and shall be a continuing debt due and owing to Us.
  14. Termination
    1. Subject to Clause 12 herein, You may terminate Your account with Us at any time by giving Us at least thirty (30) days , prior written notice.
    2. We may terminate Your account if:
      1. You do not adhere to Our Ethical Service Usage Policy;
      2. You fail and/or neglect to pay Us amounts owed in accordance with these Terms and Conditions;
      3. You are adjudicated bankrupt or insolvent or a bankruptcy petition is filed against You;
      4. You are in breach of any of the terms of this Agreement or any other promotional terms, if any;
      5. You use the Service(s) in breach of the CMA 1998 and its statutory instruments or any other written law;
      6. You have been blacklisted by any other service provider with whom We have bilateral and/or contractual obligations;
      7. We are so instructed or directed by MCMC or any other federal or statutory agency or regulatory body;
      8. it is in the public interest; or due to the existence of a declared public emergency;
      9. any event of Force Majeure which continues for a period of more than sixty (60) days; or
      10. if We feel that You may create imminent physical harm (such as interruption, disruption or congestion) to Our network, defraud Us, create imminent physical harm or abuse Our personnel.

      Notice of termination will transmitted to You via any of the methods stipulated in Clause 21(h) based on the details furnished by You in the Registration Form or as updated by You from time to time.

    3. The effective date of the termination will be as specified in the notice to You or from You to Us subject to the required termination notice mentioned above (as the case may be).
  15. Effect of Termination
    1. Upon the termination of Your account and/or this Agreement by either party You will be liable to Us for:
      1. the Fees for the entire Billing Cycle in which the termination occurred, unless otherwise stated;
      2. any voice calls and other services incurred up to and including the effective date of termination;
      3. any outstanding amount(s); and
      4. returning the Equipment to Us.
    2. Before the expiry of the Minimum Contract Period, if You terminate this Agreement OR if this Agreement is terminated due to Your default, You shall in addition to the foregoing sub-clause (a) be liable to pay Us such amount prescribed by Us being the aggregate Fees payable to Us for the unexpired Minimum Contract Period still remaining as at the date of premature termination (hereinafter referred to as "Early Termination Charges"). However, Early Termination Charges are excluded from instances of conversion of Service Package where a larger value Service Package is substituted for one of lesser value.
    3. All of the above amounts stipulated in foregoing sub-clauses (a) and (b) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our Bill which will be billed to you in the Billing Cycle immediately following the termination of Your account/Agreement. We have the right to set off this debt against any money due to You from Us.
    4. All unused Quota and allocated free voice minutes (if any) are non-refundable in all circumstances of termination unless otherwise expressly provided.
    5. The telephone number(s) and/or IP address(es) provided for the Service(s) will revert to Us upon termination of Your account or this Agreement.
    6. We may set off any deposit or advance payments (if collected) and any sum that We may owe You under any this or any other agreement against any outstanding and unpaid charges in Your account. The remaining balance (if any) would be refunded to You without interest after Your account is fully settled and this Agreement is terminated.
    7. In the event You terminate the Service(s) provided, any and all value-added services and supplementary plans shall also automatically be terminated and You shall be liable to pay for all termination charges involved, if applicable.
    8. We may fix an appointment date and time for the removal of and the corresponding collection of the Equipment. You shall grant Us and/or Our appointed installer the access to Your premise to collect the Equipment.
    9. Relocation of Service is based on the service availability of the new service installation address and Our discretion to accede or otherwise to such request and impose reasonable charges to continue to provide You with the Service(s) at Your new address.
  16. Disclaimer
    1. We disclaim and exclude all liabilities from Your usage of the Service(s). This applies to other Service Providers, and their officers, employees, contractors and agents or other persons to whom they are responsible, whether it relates to any act, omission or delay by these parties.
    2. We and/or Our affiliates will not be liable for special, indirect or consequential damages including loss of profits, revenue, business and anticipated savings for any service interrupted which was caused beyond Our control but not limited to any event of force majeure.
    3. We are not responsible and accountable for any third party service or products which are not endorsed, bundled together and/or connected with Our Service(s).
    4. In the event we are unable to provide our Service(s) continuously for thirty (30) days due to force majeure including but not limited to the Act of God, requirements of any governmental or regulatory authority, war, national emergency, accident, fire, flood, Equipment, computer electrical and power failure, fault, interruption or disruption of Our or other Service Providers’ network, blind-spot, riot, strikes, lock-out, industrial dispute or epidemics of infectious disease, We may terminate this Agreement by giving thirty (30) days written notice to You.
    5. You are solely responsible and We shall not be liable in any manner whatsoever for ensuring that the usage of the Services is in compliance with all applicable laws, rules and regulations for the use of any telecommunications systems, services or equipment being in force either in Malaysia or at Your country.
  17. Rights of Redress
    1. If You are dissatisfied with Our Service(s), You may either refer the matter to Us via email at customerservice@time.com.my or call our Customer Service centre at 1800 18 1818 to lodge a complaint and We will attend to it as soon as possible.
    2. We are not responsible for and do not endorse any third party services or products which You may access, use, acquire together or connected with the Service(s). We are also not responsible for any loss or damage that You may suffer or incur as a result of Your use of such services or products.
  18. Data Protection
  19. As a "data subject" for the purposes of the Personal Data Protection Act 2010 (Act 709), Your rights and Our obligations are as set out in our Privacy Policy available at http://www.time.com.my/privacy-policy, which You expressly accept by Your use of the Service(s).

  20. Limitations On Liability
    1. We shall not be liable for any loss and/or damage whether direct, indirect, consequential, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings, and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
      1. Your use or inability to use the Service(s);
      2. any malfunction or unauthorised use of the Service(s) for whatever reasons;
      3. any act, omission, error, default or delay by Us, Our officers, employees or agents in relation to the Service(s);
      4. any loss You suffer as a result of not keeping Your password and other security information confidential; or
      5. for any unauthorised access to Your data even where the access occurs as a result of a fault in Our network or any other equipment or software owned, operated or supplied by Us.

    2. (collectively, the "excluded damages"), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.
    3. Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service(s) and any claim arising out of Your act or omission in relation to the Service(s) or any part thereof.
    4. You acknowledge that We shall not be liable for the security of Your data or passing over the Service or Our network and that We shall have no obligation to ensure, and make no representations or warranties concerning the security of such data. You shall be solely responsible for the data retrieved, stored or transmitted through the Service or Our network.
  21. Variation
  22. We may vary, add and amend the terms and conditions or any part of this Agreement including but not limited to the tariffs and service package plans at any time and You shall be bound by such amendments or variations. Notice of such amendments may be given by Us in any manner We deem appropriate. Continued use of the Service(s) by You after such notice is made shall be deemed to be an acceptance to such amendments or variations.

  23. Novation & Assignment
    1. We may assign and/or novate this Agreement to any third party which shall take effect upon notice to You by an email or other electronic notice to You.
    2. This Agreement is personal to You and cannot be assigned without Our prior approval in writing.
  24. Intellectual Property Rights
    1. License
      Subject to the terms of this Agreement, We hereby grant You a limited, personal, non-commercial, non-exclusive, non-sub-licensable, non-assignable, free of charge license to download and use any software that is required for You to use the Service(s) and to install such software on Your computer for Your personal use only together with any other applications that may be explicitly provided by Us.
    2. No Granting of Rights to Third Parties
      You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to such software or any part thereof.
    3. No Modifications
      You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of such software or any part thereof except to the extent permitted by law.
    4. Third Parties
      If such software is incorporated into, and may incorporate unto itself, software and other technology owned and controlled by third parties by Us, any such third party software or technology that is incorporated in such software falls under the scope of this Agreement. Any and all other third party software or technology that may be distributed together with such software will be subject to You explicitly accepting a license agreement with that third party.
    5. Indemnification
      You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any infringement of IPRs including without limitation licenses, copyrights, trade marks and patents due to Your willful or negligent act or omission.
  25. Subscriber Equipment
    1. You shall receive the Equipment and other items in a package for the Service subscribed.
    2. You shall ensure that the Equipment and any part thereof is in good and working condition during the Service and in the event the Equipment or any other items in the package is damaged or lost due to Your negligence, You shall immediately inform Us and purchase a replacement from Us only. In the above event, the replacement cost of the Equipment shall be the then market retail price as determined by Us absolutely from time to time.
    3. However, if the Equipment or any part thereof is damaged or lost and which is not caused by negligence, You shall inform Us in writing together with the submission of the relevant documents i.e. police report etc. wherein We shall reserve the right to investigate and decide whether to replace the Equipment or any part thereof with a fee or otherwise, and in event we do so, it is Our sole discretion to determine the replacement model for the Equipment.
    4. The Equipment are on a rental basis and warranted throughout the Service except for the wifi-router, of which the warranty shall be applicable for a one (1) year period from the CRD.
    5. In event You terminate the Service at any time, You shall return the Equipment to the Service Provider. If the Equipment returned is not in good order and/or working condition to the standard acceptable by Us, You shall bear and compensate the then market retail price as solely determined by Us.
    6. You shall maintain and operate suitable and fully compatible terminal equipment and communication equipment required to access the Service(s). Unless otherwise specified, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING SUCH SUBSCRIBER EQUIPMENT.
  26. Miscellaneous
    1. Incorporation by Reference All promotional terms and conditions referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made. If the terms of Our Registration Form are inconsistent with these terms, then these terms shall prevail.
    2. Governing Law
      This Agreement is governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the Malaysian courts.
    3. Severability
      If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.
    4. Links to Third Party Sites
      Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.
    5. Conclusive Evidence
      A certificate signed by Our Chief Financial Officer shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.
    6. Delay not prejudicial
      No delay in acting on Our part or enforcing Our rights under this Agreement or at law shall amount to a waiver of Our rights or prejudice Us in acting against You.
    7. Deemed Acceptance You are deemed to have accepted the terms herein by:
      1. signing the Registration Form;
      2. registering the Service(s) with Us or Our authorised dealer/distributor;
      3. marking the check box, clicking “I Agree”, or such other means as We have specified that indicates Your agreement to these terms and conditions; or
      4. using the Service(s).
    8. Notice

      We may give notice to You by posting at Our website, emailing You, or faxing or posting to Your address as stipulated in the Registration Form or any address as may be notified in writing by You to Us from time to time. Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time. Such notices shall be deemed to be received if:

      1. by post, by the third day from the date of posting;
      2. by fax, upon receipt of faxed transmission as evidenced by the transmission report; or
      3. posting on website, twenty four (24) hours from posting.

      Service of legal process upon You may be affected by registered post to Your last known address as stated in the Registration Form or other address notified to Us and deemed served upon posting.

      For the avoidance of doubt, if You fail to notify Us of change of address, the resulting delay or non-delivery of notices or invoices or communication sent by Us to You will not affect our legal rights and remedies.

      Stamp Duties
      You shall be responsible for the payment of stamp duties for all documentation relating to this Agreement.

    9. Binding On Successors
      This Agreement is binding upon the successors-in-title, executors, administrators, personal representatives and assigns of You and upon Our substitutes and assigns.
  27. Definitions & Interpretations
  28. Unless the context otherwise requires, these words mean as follows:

    1. “Account” means Your telecommunication Account(s) created for the subscription of the Service(s);
    2. “Act” means the CMA 1998 or any other applicable Act in force at the time;
    3. “Affiliate” means Our holding company, subsidiary, associated and related company, successors, assignees, employees and agents;
    4. “Auto Debit Services” means an arrangement or instruction by You that authorizes the Card Issuer to pay for the Fees automatically on a given date;
    5. "Billing Cycle" means the monthly cycle between billings as generated from Our billing system;
    6. “Card” means the applicable credit card or charge card nominated by You for the Auto Debit Services;
    7. “Card Issuer(s)” means any banks, financial institution or legal entity which is the issuer of the Card;
    8. “CMA 1998” shall have the meaning assigned to it in Clause 10 (a) (iv);
    9. “Customer Request Date” or “CRD” means the date requested by You in the application form for the supply, delivery, installation, activation of the Services at Your premises;
    10. "Early Termination Charges" shall have the meaning assigned to it in Clause 12 (b);
    11. “Equipment” means any equipment sold, leased, maintained or otherwise by Us to You, for the provision of the Services;
    12. "Fees" means all relevant fees, prices, tariffs, outstanding amounts and other charges including but not limited to fees to be paid by You in Ringgit Malaysia to Us for the use of the Service(s);
    13. "IPR" means intellectual property rights;
    14. “Late Payment Interest” means the penalty imposed at 8% per annum on all outstanding amount and cost incurred by Us from the day after the due date until the date of the Customer’s full payment;
    15. "MCMC" means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers.
    16. "Minimum Contract Period" means a fixed term specified in the Registration Form (and if none specified twenty-four (24) months) commencing from the date of activation for which You have committed to use the Service(s) under this Agreement.
    17. “Modification Form” means the form to be filled in by You in order to change your Service Package, requesting additional Service(s), Service(s) upgrade or downgrade.
    18. "Quota Add-ons" means the additional data capacity which You may purchase from Us separately and distinct from this Agreement for use with Your Service.
    19. "Quota Capacity Allocation" means the fixed monthly data usage allowance that is provided to You according to Your Billing Cycle in connection with Your Service.
    20. "Registration Form" means a service registration form, in printed form, electronic mode (or any other mode issued by Us) which is used to submit and process registration request for the Service to be provided to a customer.
    21. "Service(s)" means the services selected by You in the Registration Form and to provided by Us to You over Our network which may consists of voice calls, internet access and any value-added services including but not limited to any other services that We may introduce in the future which We may from time to time notify You.
    22. “Service Acceptance Form” shall have the meaning assigned to it in Clause 3 (d).
    23. “Service Activation Test(s)” means the applicable standard test(s) carried out by Us to establish the Service(s) readiness.
    24. "Service Package" means a set of services which may or may not include an Equipment that is offered as a package to customers upon certain specific terms in relation to the provision of Service and "Service Packages" shall mean two or more types of Service Package.
    25. “Service Provider(s)” means any network operator or telecommunications service provider whose network is connected to Us.
    26. "Subscriber Number" means a number provided by Us to You pursuant to the Service(s).
    27. "Us", "We" or ""Our" means TT dotCom Sdn. Bhd.
    28. "You", "Your" means the named subscriber in the Registration Form.

Updated on 20th September 2016

VAS Product – The star ePaper

The Star ePaper and e-Flavours

You acknowledge that you have read the terms and conditions set out herein. You (the Customer) are deemed by signing up for The Star E-Paper Service and e-Flavours (the “Service”), to have accepted these terms and conditions and agree that these terms shall form a binding agreement (“Agreement”) between Yourself and TT dotCom Sdn Bhd (52371-A) (“We”, “Our” or Us”) for the Service. Please note that any attachments, appendices, addendums, amendments or updates shall constitute the whole agreement between You and Us. We may amend and update the terms and conditions from time to time. We may give notice of such amendments or updates in any manner We deem appropriate which shall include online publication at Our website ( www.time.com.my). Continuation in the access or use of the Service shall signify Your acceptance to the changes and updates to the terms and conditions with regards to the Service.

  1. Provision of the Service(s)

    1. Application for Service(s)
      You must be at least 18 years old and above to be eligible for the Service(s).

    2. Approval
      The provision of the Service shall be at Our sole discretion and is provided to You subject to these terms and conditions.

    3. Privacy Policy
      You agree to and accept the terms of our Privacy Policy, and which you consent to Us using Your personal information according to the Privacy Policy and subject to Clause 8 below.

    4. Scope of Service(s)
      The Service enables You to access to the digital replica of The Star newspaper and Flavours magazine (hereinafter individually referred to the “The Star e-Paper” and “e-Flavours” respectively). The exact scope of the Service is as specified in the Registration Form or as may be periodically changed by Us.

    5. Promotion Terms
      If the Service is provided under a specific promotion or part of a bundled plan, then the relevant promotion and/or bundle terms and conditions shall apply in addition to or in substitution of the terms and conditions in this Agreement (as the case may be), and such promotion and/or bundle terms shall override these terms to the extent that these terms are inconsistent with those terms.

    6. “As-Is” Basis
      The Service is provided on an “as is” and “as available” basis. We shall not be liable for and make NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND OF RELATION TO THE SERVICE INCLUDING BUT NOT LIMITED TO AVAILABILITY, ACCESSIBILITY, TIMELINESS, FREE FROM ANY FAULT OR ERROR OR UNINTERRUPTED USE OF THE SERVICE, SEQUENCE, ACCURACY, COMPLETENESS, TIMELINESS OR THE SECURITY OF ANY DATA OR INFORMATION TRANSMITTED USING THE SERVICE OR PROVIDED TO YOU AS PART OF THE SERVICE OR FORCE MAJEURE EVENT. NO ADVISE OR INFORMATION WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY AND SHALL BE USED BY YOU AT YOUR OWN RISK.

    7. Service Availability
      You must be a subscriber for Our broadband services to be eligible to subscribe for this Service.

      We reserve the right to reject Your Registration Form due to the inability to fulfil Our subscription offer or under exceptional conditions not within Our reasonable control.


  2. Service Package

    1. Subscription of Service
      For new customers, You can subscribe to the Service through online registration at https://apps.time.com.my/onlinesubscribe/index.php/main or simply fill up a registration form which is available at Our main and regional office or through Our appointed dealers.

      For Our existing broadband services customers, You can subscribe to the Service through Our selfcare portal at http://selfcare.time.net.my/auth/login or call Our Customer Service Hotline at 1800 18 1818 for more information in respect of your Subscription.

      To facilitate the subscription, You undertake to provide complete and accurate information required by Us. For subscription of The Star e-Paper and e-Flavours, You will be billed together with Your broadband subscription based on the service package plan You have chosen. You will receive Your respective bill in accordance to the Billing Cycle of Your existing broadband package plan.

    2. Access
      The Star e-Paper and e-Flavours is operated by Star Publications (Malaysia) Berhad. You will be able to access The Star e-Paper and e-Flavours once Your designated User Account has been successfully created. For new customers, We shall provide the password for Your designated User Account within three (3) working days after the broadband line is activated. For existing customers, We shall provide the password for Your designated User Account within three (3) working days from the date of Your application.

    3. Variation of Subscription Package
      You may vary or change your Subscription Package based on the following conditions:
      1. RM25 ePaper package – You may vary the Subscription Package at any time; or
      2. RM10 ePaper package – You may vary the Subscription Package once your existing contract ended.

      For package details, kindly refer to our main website at www.time.com.my

      Variation of the Service Package may be done by Yourself by logging in to Our selfcare portal at http://selfcare.time.net.my/auth/login . Your variation of the Service Package will take effect immediately.

      Non-termination and/or variation of Your Subscription will render Your subscription automatically renewed on monthly basis.


  3. Service Commencement

    1. The Subscription shall commence when:
      1. Your Subscription application is approved; and
      2. We provide Your designated User Account and password to access the Service.

  4. Fees

    1. By registering for the Service, You agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:
      1. Monthly Fees for the Service; and

      2. Any relevant taxes and duties payable on the Service including without limitation service tax, value added tax, goods and services tax (GST), or other tax or charges and shall indemnify Us for payment of the same; and

      3. Other charges as may be determined by Us from time to time and notified to You.

    2. Usage
      You also agree, to be liable for the following (unless expressly waived by Us) and subject to any promotional terms to the contrary:
      1. The monthly Fees for the respective Subscription Package subscribed by You in accordance with Our standard applicable rate or such rates We may prescribe and notify You from time to time; and

      2. All other amounts outstanding to Us which shall include but not limited to Our costs and expenses on solicitor-client basis and other incidental costs as a result of Us having to recover such amount through legal action.
    3. We shall be entitled to revise the Fees or any other charges for the Service or part thereof at anytime by posting such revisions on Our website. We also have the right to withdraw the packages promotion at any time, without further notice to You, as the case may be.

    4. If the Service is temporarily suspended due to Your request or the Service is interrupted or lost due to Your negligence or default, We may continue charging You and You shall be liable to pay all the charges during such period until such period the Service is restored or terminated, as the case may be.

    5. We may upgrade or remove any of the features of The Star e-Paper and e-Flavours in Your Subscription. No form of refund or discount will be given to You should You decide not to accept the upgraded version or features or upon removal of any of the existing features of The Star e-Paper and e-Flavours.

    6. We may withdraw any section(s)/title(s)/page(s) of The Star e-Paper and/or e-Flavours at any time as we deem fit without notification to You. No refund or discount will be made available to You in the event of a withdrawal under this Clause.

  5. Your Responsibilities

    You shall:


    1. comply and not to contravene with all applicable laws of Malaysia in utilizing the Service;

    2. comply with all notices or instructions given by Us from time to time in respect of the use of the Service;

    3. comply with the rules of any network to which the Customer has access through the Service;

    4. be solely responsible for all information retrieved, stored and transmitted by You through the use of the Service;

    5. pay and settle all Fees and any other charges due to Us in accordance with these Agreement; and

    6. abide and adhere to these Agreement, including any variations thereof by Us from time to time.


  6. Prohibited Use of Service

    You shall not:


    1. use the Service for any unlawful purpose including and without limitation to criminal purposes;

    2. infringe any intellectual property rights; and

    3. use the Service in any manner, which in Our opinion, may adversely affect the use of the Service by other(s) or efficiency or security as a whole.


  7. Security

    1. You shall take all such measures as may be necessary to protect Your own system and network;

    2. You shall be responsible for maintaining the confidentiality of Your password (including without limitation changing Your password from time to time), User Account information, and shall not reveal the same to any other person. Where user identification is necessary to access the Service, You will only use Your own user identification.

    3. You shall inform Us within twenty four (24) hours if Your User Account or password has been compromised. Until such report has been made, You will be responsible for all transactions and access using the User Account, user identification or password by any third party and We will not be held responsible for any prohibited and/or unauthorized use of the Service as provided in this Agreement.

  8. Use and Disclosure of Personal Information

    By agreeing to the terms and conditions contained herein, You hereby allow Us to collect Your Personal Information to be regulated and managed by Us. You also hereby agree to receive the latest information in respect of Our products, news and event updates, rewards and promotions, special privileges and initiatives from Us, Our partners and Our advertisers (as the case may be).

    If You do not wish to receive the above, kindly contact Us as 1800 18 1818 or email to cs@time.com.my.


  9. Termination
    1. Subject to Clause 10 herein, You may terminate Your User Account with Us at any time through Our selfcare portal at http://selfcare.time.net.my/auth/login or by calling Our Customer Service Hotline at 1800 18 1818.

    2. We may terminate Your account if:
      1. You fail and/or neglect to pay Us amounts owed in accordance with these Terms and Conditions;

      2. You have terminated Your broadband services with Us;

      3. You are adjudicated bankrupt or insolvent or a bankruptcy petition is filed against You;

      4. You are in breach of any of the terms of this Agreement or any other promotional terms, if any;

      5. You use the Service in breach of the CMA 1998 and its statutory instruments or any other written law;

      6. You have been blacklisted by any other service provider with whom We have bilateral and/or contractual obligations;

      7. We are so instructed or directed by MCMC or any other federal or statutory agency or regulatory body;

      8. it is in the public interest; or due to the existence of a declared public emergency;

      9. any event of Force Majeure which continues for a period of more than sixty (60) days; or

      10. if We feel that You may create imminent physical harm (such as interruption, disruption or congestion) to Our network, defraud Us, create imminent physical harm or abuse Our personnel.


    3. The effective date of termination will be after three (3) working days after Your termination application.

    4. Refund
      We will not be issuing any refund to You in the event:
      1. Your subscription is automatically renewed or You have terminated the Service before the expiry of the Subscription Period, We will not provide any form of refund to You.

      We may, at Our sole discretion issue refund to You in the event:
      1. We are unable to fulfill Your subscription; or

      2. under any exceptional circumstances as deemed appropriate by Us

  10. Effect of Termination

    1. Upon termination of Your User Account and/or this Agreement by either Party, You will be liable to Us for:

      1. the Fees for the Service at a pro-rated scale to be calculated up to the effective date of termination, unless otherwise stated; and

      2. any outstanding amount(s).

    2. If You are on RM10 ePaper package and You terminate the Service before the expiry of Your Subscription Period, You will need to pay penalty to Us in the amount equivalent to the remaining Subscription Period.

    3. All of the above amounts stipulated in foregoing sub-clause (a) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our bill which will be billed to You in the Billing Cycle following the termination of Your User Account/Agreement. We have the right to set off this debt against any money due to You from Us.

    4. We may set off any advance payments (if collected) and any sum that We may owe You under any this or any other agreement against any outstanding and unpaid charges in Your account. The remaining balance (if any) would be refunded to You without interest after Your User Account is fully settled and this Agreement is terminated.


  11. Disclaimer

    1. We disclaim and exclude all liabilities from Your usage of the Service. This applies to other service providers, and their officers, employees, contractors and agents or other persons to whom they are responsible, whether it relates to any Act, omission or delay by these parties.

    2. We and/or Our affiliates will not be liable for special, indirect or consequential damages including loss of profits, revenue, business and anticipated savings for any service interrupted which was caused beyond Our control but not limited to any event of force majeure.

    3. We are not responsible and accountable for any third party service or products which are not endorsed, bundles together and/or connected with Our Service.

    4. In the event we are unable to provide our Service continuously for thirty (30) days due to force majeure including but not limited to the Act of God, requirement of any governmental or regulatory authority, war, national emergency, accident, fire, flood, equipment, computer, electrical and power failure, fault, interruption or disruption of Our or other service providers’ network, blind-spot, riot, strikes, lock-out, industrial dispute or epidemics of infectious disease, We may terminate this Agreement by giving thirty (30) days written notice to You.

    5. You are solely responsible and We shall not be liable in any manner whatsoever for ensuring that the usage of the Service is in compliance with all applicable laws, rules and regulations for the use of any telecommunications systems, services or equipment being in force either in Malaysia or at Your country (as the case may be).

  12. Limitations On Liability

    1. We shall not be liable for any loss and/or damage whether direct, indirect, consequential, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings, and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
      1. Your use or inability to use the Service;

      2. any malfunction or unauthorized use of the Service for whatever reasons;

      3. any act, omission, error, default or delay by Us, Our officers, employees or agents in relation to the Service;

      4. any loss You suffer as a result of not keeping Your password and other security information confidential; or

      5. or any unauthorized access to Your data even where the access occurs as a result of a fault in Our network or any other equipment or software owned, operated or supplied by Us.

      (collectively, the “excluded damages”), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.


    2. Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claim arising out of Your act or omission in relation to the Service or any part thereof.

    3. You acknowledge that We shall not be liable for the security of Your data or passing over the Service or Our network and that we shall have no obligation to ensure, and make no representation or warranties concerning the security of such data. You shall be solely responsible for the data retrieved, stored or transmitted through the Service.


  13. Variation

    We may vary, add and amend the terms and conditions or any part of this Agreement including but not limited to the tariffs and Fees at any time and You shall be bound by such amendments or variations. Notice of such amendments may be given by Us in any manner We deem appropriate. Continued use of the Service by You after such notice shall be deemed to be an acceptance to such amendments or variations.

  14. Novation & Assignment

    1. We may assign and/or novate this Agreement to any third party which shall take effect upon notice to You by an email or other electronic notice to You.
    2. This Agreement is personal to You and cannot be assigned without Our prior approval in writing.

  15. Intellectual Property Rights

    1. No Granting of Rights to Third Parties
      You will not sell, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regards to the access and usage of Your designated User Account for the Service.

    2. Indemnification
      You shall indemnify and keep Us indemnified from and against any loss, damages, claims, liabilities or expenses arising from any infringement of intellectual property rights including without limitation licenses, copyrights, trade mark and patents due to Your willful negligent act or omission.

  16. Miscellaneous

    1. Incorporation by Reference
      All promotional terms and conditions referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made. If the terms of Our Registration Formare inconsistent with these terms, then these terms shall prevail.

    2. Governing Law
      This Agreement is governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the Malaysian courts.

    3. Severability
      If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.

    4. Links to Third Party Sites
      Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.

    5. Conclusive Evidence
      A certificate signed by Our Chief Financial Officer shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.

    6. Delay not prejudicial
      No delay in acting on Our part or enforcing Our rights under this Agreement or at law shall amount to a waiver of Our rights or prejudice Us in acting against You.

    7. Deemed Acceptance
      You are deemed to have accepted the terms herein by:

      1. signing on the Registration form (via hard copy, online sign-up or on Our selfcare portal, as the case may be);

      2. marking the check box, click “I Agree”, or such other means as We have specified that indicates Your agreement to these terms and conditions; or

      3. using the Service.


    8. Notice
      We may give notice to You by posting at Our website, emailing You, or faxing or posting to Your address as stipulated in the Registration Form or any address as may be notified in writing by You to Us from time to time. Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time. Such notices shall be deemed to be received if:

      • by post, by the third day from the date of posting;

      • by fax, upon receipt of faxed transmission as evidenced by the transmission report; or

      • posting on website, twenty four (24) hours from posting.

      Service on legal process upon You may be affected by registered post to Your last known address as stated in the Registration Form or other address notified to Us and deemed served upon posting.

      For the avoidance of doubt, if You fail to notify Us of change of address, the resulting delay or non-delivery or invoices or communication sent by Us to You will not affect our legal rights and remedies.


    9. Binding on Successors
      This Agreement is binding upon the successors-in-title, executors, administrators, personal representatives and assigns of You and upon Our substitutes and assigns.

  17. Definitions & Interpretations

    Unless the context otherwise requires, these words mean as follows:

    1. “Act” means the CMA 1998 or any other applicable act in force at the time;

    2. “Affiliate” means Our holding company, subsidiary, associated and related company, successors, assignees, employees and agents;

    3. “Billing Cycle” means the monthly, quarterly, half-yearly and yearly cycle between billings as generated from Our billing system (as the case may be);

    4. “Fees” means all relevant fees, prices, tariffs, outstanding amounts and other charges including but not limited to fees to be paid by You in Ringgit Malaysia to Us for the use of the Service;

    5. “MCMC” means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers;

    6. “Registration Form” means a service registration form, in printed form, electronic mode (or any other mode issued by Us) which is used to submit and process registration request for the Service to be provided to You;

    7. “Service” means The Star e-Paper and e-Flavours in a digital form and as selected by You in the Registration Form and to be provided by Us to You over our network;

    8. “Subscription Package” means the RM10 ePaper package or RM25 ePaper package of The Star e-Paper and e-Flavours;

    9. “Us”, “We” or “Our” means TT dotCom Sdn Bhd;

    10. “User Account” means the designated user account and password provided to You in order to access the Service; and

    11. “You”, “Your” or “Yourself” means the named subscriber in the Registration Form.


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